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Rocky Mountain Chocolate Factory deploys WhenToManage’s solutions

BY Staff Writer

Norwalk, Conn. — WhenToManage announced that its suite of retail operations solutions, including point-of-sale intelligence, labor scheduling and inventory management tools, is now being deployed by Rocky Mountain Chocolate Factory, an international franchiser, confectionery manufacturer and retail operator.

Previously limited by the POS software provided by the systems of its franchisees, Rocky Mountain’s enterprise IT team chose to switch to WhenToManage’s system-neutral software for significantly improved functionality, reliability, and data management capabilities.

In addition, franchisees now have the option to utilize WhenToManage’s user-friendly solutions on their system-of-choice for improved in-store operations.

“During our most recent evaluation of in-store IT we recognized that, with the introduction of variations in the RMCF brand, a one size fits all POS solution was no longer an optimal solution for our organization,” said Key Jobson, CIO, Rocky Mountain Chocolate Factory. “That’s when we took a step back and realized we no longer need to be restricted to a single POS solution and that vendor’s retail analysis and reporting tool set. After reviewing options in the marketplace, we selected WhenToManage for its ability to work with many certified POS systems, while meeting our consolidated data and analytical operations needs on a corporate and store-by-store basis.”

WhenToManage retail management tools are being made available to Rocky Mountain Chocolate Factory’s 235 franchisees and 15 corporate stores in the U.S. Early adopting franchisees are in the process of implementing the WhenToManage suite-of-solutions, which includes web-based labor scheduling, POS reporting, inventory management and more, all bundled into one reporting platform.

“WhenToManage is in our sweet spot because it’s well-targeted to specialty retail, franchisee owners, and the needs of a large, global franchisor,” said Jobson. “We are very satisfied with WhenToManage’s responsiveness in quickly applying their technology to our specific needs. Also, while we anticipate that most of our franchisees will adopt WhenToManage, the solution allows us corporately to collect, store and analyze data from all of our operators regardless of their participation.”

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Apr-02-2013 11:13 am

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Mar-29-2013 02:14 pm

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OfficeMax launches into the Cloud

BY CSA STAFF

NAPERVILLE, Ill. — OfficeMax is ready to help its customers get more organized by offering them cloud service solutions.

OfficeMaxWorkplaceSM, the U.S. contract business for OfficeMax, has launched new cloud services powered by Xerox, making OfficeMax Workplace the only business-to-business office supplies and solutions provider to add Xerox’s cloud services to its holistic suite of work-better solutions for business customers. Additionally, starting in February, OfficeMax stores nationwide will also provide access to MiMedia cloud services for consumers and small businesses. Both cloud service programs allow OfficeMax to provide consumers and businesses of all sizes with a cost-effective way to access, manage, share and recover files from many mobile devices.

"Medium to small businesses are increasingly finding that the cloud can offer them technology solutions that allow for consolidation of separate applications, and reduced on-site support and software/hardware purchase," said John Kenning, EVP and president of OfficeMax Workplace. "Our new cloud service offering makes these businesses competitive and offers previously unavailable technology solutions that are cost effective, agile and flexible."

For small businesses and home consumers, MiMedia cloud services available through OfficeMax stores will provide an easy-to-use way to automatically back-up, store, access and share their files on demand, including many popular business files and presentations, and even music, videos and photos for personal use.

"Cloud storage isn’t just for large organizations. More entrepreneurs and consumers are using mobile devices to create content, and then leveraging the cloud as a preferred solution to store, access and share data that smart phones and tablets create," explains Michael Lewis, EVP and president of retail at OfficeMax. "We’re pleased to provide these innovators with access to sophisticated yet easy-to-use cloud solutions that don’t require IT staff to set up or manage."

The cloud-based services for business launched by OfficeMax Workplace and powered by Xerox deliver software and related applications through off-site data storage, allowing businesses and employees to gain access to their computers from virtually any place at any time. Organizations can also control much of their hardware, server, storage and networking management tasks from one streamlined online dashboard. Xerox’s cloud-based mobile device management service allows organizations to realize cost savings while simplifying how they identify, manage, secure, track and recover data across many employees’ work-related mobile devices, such as smartphones, laptops and tablets. OfficeMax Workplace provides access to trained technical representatives to answer questions and help organizations develop individualized cloud-based solutions.

MiMedia is the only retail-based cloud services provider to offer nine key high-demand features in one package, including automatic file back-up; cloud storage; real-time streaming across more than 100 photo, video and audio music formats; and easy file sharing across more than 20 social networks. The service also includes access to MiMedia’s apps for iPad, iPhone and Android.

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Help wanted: teen retailer Delia’s seeks CEO

BY CSA STAFF

Walter Killough will step down as CEO of the 109 unit Delia’s retail chain on April 1.

The retail said it and Killough reached a mutual agreement not to renew his employment agreement which was scheduled to expire on August 2. Plans now call for Killough to leave the company on April 1, however he may stay on longer if a replacement has not been named.

"On behalf of the board of directors, I want to thank Walter for his nine years of dedicated service to Delia’s. Walter has been a great leader, following through on our strategic initiatives and positioning Delia’s on the right course to profitability," said Carter Evans, chairman of the board. "At this time, the board has commenced a search for a new CEO to lead the company forward. Walter will continue to work with our strong team of operators to carry forward our objectives and ensure a smooth transition."

Killough thanked the board and Delia’s team for their support and confidence and vowed to help during the leadership transition.

"During the search for a successor chief executive officer, I will remain focused on and actively engaged in the continued execution of our strategic initiatives through the transition period," Killough said.

Delia’s is a multi-channel retail company focused on apparel, accessories and footwear that is comprised of two lifestyle brands, Delia’s and Alloy, marketing to teenage girls and young women.

 

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