OPERATIONS

Saks’ enhances omni-channel strategy with loyalty program updates and free shipping

BY Marianne Wilson

New York — Saks Fifth Avenue is amping up its omni-channel strategy by updating its SaksFirst loyalty program and adding free shipping. The changes will make the benefits of the program more consistent across Saks’ different channels.

On Thursday, Saks announced that all Saks cardholders will now receive free shipping from Saks stores, Saks.com and Saks Fifth Avenue Off 5th stores.

Other changes include:

  • All Saks cardholders will be granted automatic, free membership in SaksFirst, with no minimum spending requirement;
  • All Saks cardholders will earn points toward a SaksFirstGift Card with their very first purchase; and
  • The loyalty program will be expanded to include purchases made at Saks Fifth Avenue Off 5th outlet stores.

To kick off the launch of the enhanced SaksFirst program, Saks’ New York City flagship store will offer “5 Days of Firsts,” Jan. 28 through Feb. 1, which will feature a series of special in-store experiences and offerings. Special offerings will take place on saks.com as well, including a promotion with Facebook.

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Apr-17-2013 09:05 am

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H.Tyler says:
Apr-17-2013 09:05 am

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Apr-02-2013 08:44 pm

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FINANCE

Starbucks profit up 12%; 1,300 stores on tap for 2013

BY Marianne Wilson

Seattle — Starbucks Corp. said its profit rose in its first quarter as customers spent more at its stores in the United States and Asia.

Starbucks earned $432.2 million in the quarter ended December 30, 2012, compared with $382.1 million in the year-ago period.

Revenue rose 11% to $3.8 billion, slightly below expectations.

The company reported that global same-store sales rose 6%. In Europe, the metric fell 1%. Americas’ comparable store sales grew 7%. Same-store sales in the China/Asia Pacific region grew 11%.

“Record earnings in the first quarter continued our strong momentum, reflecting the underlying strength in our core business,” commented Troy Alstead, CFO. “We delivered excellent holiday results with 6% global comps, marking the 12th consecutive quarter of comps in excess of 5%. Our first quarter results demonstrate both efficiency, with record U.S. productivity, and innovation, with the successful launch of Verismo, our newest growth platform.”

Starbucks also reaffirmed its fiscal 2013 targets, which include the opening of approximately 1,300 net new stores globally, representing 22% growth over fiscal 2012. Approximately 600 of the new stores will be located in the Americas, with the majority in the United States. Of the approximately 600 stores, approximately half of the additions will be licensed stores.

Approximately 600 net new stores will be in China/Asia Pacific, with licensed stores comprising approximately half of the new additions. Of the approximately 600 stores, slightly more than half will be in China.

The remaining 100 net new stores will be in EMEA (Europe, Middle East, Russia and Africa), with licensed stores comprising more than two-thirds of the new stores.

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Jan-27-2013 01:11 am

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Jan-27-2013 01:11 am

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OPERATIONS

Report: India’s Cabinet gives OK to probe Wal-Mart lobbying

BY Katherine Boccaccio

New Delhi — An Indian official said Thursday that India’s Cabinet will investigate allegations that Wal-Mart Stores Inc. broke rules as it lobbied to make its retail market debut in the country.

According to Manish Tewari, information and broadcasting minister for India, the cabinet has authorized a retired judge to look into Wal-Mart’s lobbying disclosures and investigate whether any of the retailer’s activities broke Indian law.

The findings will be submitted to the government within three months, according to the statement by Tewari.

Wal-Mart has spent up to $25 million since 2008 on discussions regarding its foreign investments, including in the Indian retail industry, the Press Trust of India said Dec. 9, citing company disclosure filings. The opposition has alleged that a portion of the money was spent in India, where paid lobbying is prohibited.

Wal-Mart has denied that its business interests in India have been discussed with U.S. government officials.

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