OPERATIONS

Sears Canada launches customer service push

BY Marianne Wilson

Toronto — Sears Canada is launching a “hassle-free” return policy that includes a satisfaction guarantee with every purchase. If not completely satisfied, customers can now exchange or return almost all products within 30 days — or 90 days if they use their Sears card.

The new policy is part of a new push by Sears to provide “exceptional” customer service. This week, Sears associates across Canada will sign a customer service pledge.

Customers are also being invited to join the Sears Shop Talk customer service panel, a new online forum where Sears customers can share feedback.

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REAL ESTATE

Microsoft set to open in New Jersey; Boston in the works

BY Marianne Wilson

New York — Microsoft Corp. will open a store in Bridgewater Commons, Bridgewater, N.J., on May 16. The store will be located on the mall’s second level, close to the existing Apple store.

The computer giant is also moving into Massachusetts, with a store in Boston. The opening date has not been announced.

We’re pleased to announce that we’ll be opening a new Microsoft Store at The Shops at Prudential Center in Boston!,” the company wrote on its Facebook page and website.

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REAL ESTATE

City Sports to open 21st store, in Vermont

BY Marianne Wilson

Boston — City Sports will open its 21st store, in Burlington, Vt., on May 6.

The eco-conscious space—built utilizing reclaimed materials from previous stores—was designed to capture the spirit of the community. The existing ceiling was kept, and all lighting fixtures were replaced with energy-efficient bulbs.

“Our design philosophy was simple: build a store that is very much on-brand for City Sports and fits into the active Burlington community,” said City Sports president and CEO Jeff Connor. “We definitely wanted to amplify our shared New England heritage and include attributes that are important to both brands, building an open, easy-to-navigate store with approachable and sustainable nuances.”

The store features designated shopping areas separated by activity and gender. Other features include a running track that allows customers to wear-test footwear in a real-life environment.

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