Sears Holdings equipping store associates with iPads and iPod Touch devices
Hoffman Estates, Ill. — Sears Holdings has begun the staged roll out of Apple iPads and Apple iPod Touch devices, starting with nearly 450 stores nationwide. The move is designed enhance the relationship between customers and associates while improving the overall in-store shopping experience, Sears said.
"Leveraging wireless access and mobile technology and putting new tools into the hands of our associates and customers is another step toward becoming a truly integrated retailer," said Deidra Merriwether, senior VP and president, Retail Services, Sears.
The devices and their applications will immediately help associates improve customer service and create a more personalized shopping experience, according to Sears. Associates will be able to help customers check available inventory, order products online, access product information and videos, and utilize enhanced purchasing tools to buy products they want.
The rollout is being significantly supported by the company’s Information and Technology Group.
"We are upgrading the entire network and technology infrastructures, including enhanced wireless coverage, to provide our customers with free Wi-Fi access," said Keith Sherwell, senior VP and CIO. "This will provide our associates with innovative tools and applications to support our customers at the highest levels of personal engagement while also offering customers a uniquely rich, integrated retail experience."
Click here for more Technology News.
Tom Ryan, former CVS Caremark CEO, joins private equity firm
Boston — Global private equity firm Advent International announced that Thomas Ryan, former chairman and CEO of CVS Caremark Corp., has joined the firm’s Operating Partner Program. He will advise and work closely with Advent’s investment professionals to identify attractive opportunities and generate post-investment value at retail and healthcare companies globally.
Ryan, who joined CVS Caremark in 1974 as a pharmacist, was appointed chief executive in 1994.
CVS Caremark launches Android app
Woonsocket, R.I. — CVS Caremark announced the release of the Caremark.com Droid application. Available at no cost at the Android Market, this new application provides Android users with the ability to access the Drug Information Database to learn more about various prescription drugs and allows CVS Caremark plan members to log in and securely manage their prescriptions online.
The application can be used with Android 2.1 OS and above phones. Caremark.com has had an iPhone application available since July 2010, and this new Android application further broadens CVS Caremark members’ mobile access to their prescription information.