OPERATIONS

Sears rolls out new pickup service for online purchases

BY Marianne Wilson

Hoffman Estates, Ill. — Sears has debuted In-Vehicle Pickup, a new service powered by the chain’s Shop Your Way mobile app that enables customers to pick up their online purchases at any Sears store within five minutes of arrival, without ever leaving the car.

"The In-Vehicle Pickup option takes our ‘Free Store Pickup – Ready in 5’ guarantee even further and out to the parking lot," said Leena Munjal, senior VP, member experience and integrated retail, Sears Holdings. "In-Vehicle Pickup on this scale is an industry first and another example of how we are constantly innovating and adding benefits that make shopping a more convenient experience for our members."

To take advantage of the new service, Shop Your Way members shop online, completing their purchase via computer or tablet. At check-out, they choose In-Vehicle Pickup and input details of the vehicle they’ll arrive in, then sign in to their Shop Your Way mobile app and enable location services before leaving for the store. Upon arrival at their local Sears, members:

1. Pull up to the In-Vehicle Pickup spots located conveniently outside of the merchandise pickup location.

2. Use the Shop’In feature in the Shop Your Way mobile app to initiate In-Vehicle Pickup – a timer will start on the phone.

3. In five minutes or less an associate will bring the purchase to the car and verify the purchase using the payment method used online.

"When the transaction is complete, members can easily provide instant feedback on their experience through the Shop Your Way app," Munjal said. "This feedback is extremely valuable as it helps us further enhance our capabilities across all channels."

keyboard_arrow_downCOMMENTS

Leave a Reply

No comments found

TRENDING STORIES

Polls

Are you hiring seasonal employees this year?

View Results

Loading ... Loading ...
OPERATIONS

NRF: Retail employment up year-over-year, could be higher

BY Dan Berthiaume

Washington, D.C. – The National Retail Federation (NRF) calculated that retail employment was down 21,600 jobs in January 2014, yet up 230,000 jobs year-over-year. December retail employment figures were revised up to a gain of 57,000 jobs.

The Bureau of Labor Statistics Employment Situation report showed that January total nonfarm payroll employment rose by 113,000, with the unemployment rate at 6.6% and the labor force participation rate at 63%.

NRF research shows that much of the retail job loss was due to severe weather and localized in sporting goods, hobby, book and music stores. NRF president and CEO Matthew Shay said the government needs to do more to improve the job situation.

“While it is always positive to see an increase in private sector hiring and a decrease in unemployment, it is alarming that employment can’t shift into a higher gear,” said Shay. “Despite seasonal factors at play in today’s employment report, it remains incumbent on policymakers to lead the nation’s recovery and move beyond partisan disputes over raising the debt ceiling and refocus attention on patent, tax and immigration reform, which will spur economic growth, opportunity and job creation.”

keyboard_arrow_downCOMMENTS

Leave a Reply

No comments found

TRENDING STORIES

Polls

Are you hiring seasonal employees this year?

View Results

Loading ... Loading ...
OPERATIONS

Tractor Supply names Luxottica exec to board

BY Dan Berthiaume

Brentwood, Tenn. – Tractor Supply Company has named Mark J. Weikel to the company’s board of directors. Weikel currently serves as president and CEO of Luxottica Retail Optical North America.

Prior to his various positions at Luxottica, Weikel served as COO of Lord & Taylor. Before Lord & Taylor, Weikel was president & COO of Victoria’s Secret Stores at Limited Brands. Earlier in his career, Weikel held several management positions at the May Department Stores Company.

"We are delighted Mark is joining Tractor Supply’s board of directors,” said Cynthia Jamison, chairman of the board of Tractor Supply Company. “Mark brings a wealth of retail expertise that, combined with his demonstrated success in both operations and merchandising, will build upon the board’s leadership and expertise. We are confident that Mark’s leadership experience and business background will be valuable assets to the Tractor Supply board as we continue to grow our business."

keyboard_arrow_downCOMMENTS

Leave a Reply

No comments found

TRENDING STORIES

Polls

Are you hiring seasonal employees this year?

View Results

Loading ... Loading ...