Sears selects Descartes’ home delivery solution
Waterloo, Ontario — Descartes Systems Group announced that Sears Holdings Corp. has selected Descartes’ home delivery solution to enhance its ability to serve customers and improve the efficiency of its home delivery operations.
"Customer service is of paramount importance to Sears Holdings, our members and customers. We continue to make investments to remain a leader in home delivery," said Jeff Starecheski, VP logistics services at Sears Holdings. "We chose Descartes’ home delivery solution because of its innovative approach and comprehensive capabilities from delivery appointment scheduling right through to mobile-enabled proof-of-delivery."
Descartes’ cloud-based home delivery solution is is comprised of Descartes Reservations(TM) for delivery appointment scheduling; Descartes Route Planner(TM) for route optimization, dispatch and tracking; Descartes Mobile(TM) for wireless communications and mobile applications; and Descartes Notifications(TM) for automated call-outs. The solution is available in multiple languages, supports a variety of mapping technologies and mobile device operating systems, and is deployed on a modular basis to accelerate time-to-value.
Amazon teams up with U.S. Postal Service for Sunday deliveries
New York — Amazon is teaming up with the U.S. Postal Service to deliver packages on Sunday, with the service starting this week in the Los Angeles and New York metro areas. The online giant plans to roll out the service to additional markets, including Dallas, Houston, New Orleans, and Phoenix, in 2014.
Amazon Prime members, who receive unlimited, free two-day shipping, are eligible for the service.
“If you’re an Amazon Prime member, you can order a backpack for your child on Friday and be packing it for them Sunday night,” said Dave Clark, Amazon’s VP of worldwide operations and customer service. “We’re excited that now every day is an Amazon delivery day and we know our Prime members, who voraciously shop on Amazon, will love the additional convenience they will experience as part of this new service.”
“As online shopping continues to increase, the Postal Service is very happy to offer shippers like Amazon the option of having packages delivered on Sunday,” said Patrick R. Donahoe, Postmaster General and CEO. “With this new service, the Postal Service is now delivering packages seven days a week in select cities. Customers can expect the same reliable and valued service that the Postal Service currently provides.”
Charming Charlie’s exec named VP chief merchant of Dressbarn
Suffern, N.Y. — Ascena Retail Group announced that Judith Langley has joined dressbarn as executive VP and chief merchandising officer.
Langley brings to Dressbarn extensive experience as a senior merchant and in product development. Most recently, she was executive VP and chief merchandising officer with Charming Charlie’s, a jewelry and accessories chain.
Previously, she was senior VP of design and trend at Kohl’s, where she oversaw product direction for 15 brands.
“Judi’s track record as a successful merchant with design expertise will be a tremendous asset to Dressbarn,” said Jeff Gerstel, president of Dressbarn. “I am pleased to welcome Judi to Dressbarn’s team and look forward to the leadership, creativity, and vision she will bring to our brand’s transformation.”
Games, giveaways, book signings and personalized recommendations will be offered as part of “Discovery Friday,” event Barnes & Noble has planned for Nov. 22 to pre-empt the doorbuster madness that will occur the following week on Black Friday.
All of the retailer’s stores nationwide will participate in the Discovery Friday event which Barnes & Noble said was created to serve as the official launch of the holiday shopping season and help customers experience the thrill of discovering the perfect gifts for friends and family. On Discovery Friday, Barnes & Noble’s said its booksellers will be on the front lines to provide personalized recommendations at its nearly 700 stores, an experience that Amazon.com can’t rival.
“Barnes & Noble offers the ultimate holiday shopping experience for customers who enjoy the art of discovery, appreciate the human touch and recognize that the best recommendations don’t come from an algorithm,” said Mitchell Klipper, CEO of the Barnes & Noble Retail Group. “Discovery Friday shines a light on our 40,000 booksellers, undeniably our greatest asset, and also celebrates our customers by bringing the spirit of fun and discovery to their holiday shopping experience.”