OPERATIONS

Senators criticize Target for breach

BY Dan Berthiaume

Minneapolis – Senators John D. Rockefeller (D. – W.V.) and Richard Blumenthal (D. – Conn.) publicly criticized Target’s handling of its 2013 data breach during testimony by Target CFO John J. Mulligan in front of the Senate Commerce Committee, which Rockefeller chairs. The senators said that Target’s management did not pay attention to signals from its security software and that it is time for the retail industry to make changes.

Mulligan said Target supports uniform standards to govern responses to data breaches and said his company is enhancing user authentication for its computer systems, as well as placing more restrictions on access to its network.

“We know this has shaken (Target customers’) confidence, and we intend to earn it back,” said Mulligan. “Like you, we are asking hard questions about whether we could have taken different actions before the breach was discovered that would have resulted in different outcomes.”

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P.Siegel says:
Mar-28-2014 12:23 pm

Criticism of Target
Two of the largest retailers, WalMart and Target, actually have distain for their customers, I believe. They act as though customers are a pain in the --- and feel they would be much better off not having to deal with them. It's why in both cases their so called "customer service policies" STINK.

P.Siegel says:
Mar-28-2014 12:23 pm

Two of the largest retailers, WalMart and Target, actually have distain for their customers, I believe. They act as though customers are a pain in the --- and feel they would be much better off not having to deal with them. It's why in both cases their so called "customer service policies" STINK.

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FINANCE

Consumer spending helps drive GDP growth

BY Dan Berthiaume

Washington, D.C. – Consumer spending growth of 3.3% in the fourth quarter of 2013 helped drive a 2.6% increase in the U.S. gross domestic product (GDP). According to the third and final estimate from the Commerce Department, the price index for gross domestic purchases, which measures prices paid by U.S. residents, increased 1.5% in the fourth quarter.

The 2.6% estimate is up from the second estimate of 2.4% released by the Commerce Department in February 2014, although slightly below a consensus Bloomberg estimate of 2.7% compiled from 79 economists. In the third quarter of 2013, GDP grew 4.1% and consumer spending increased 2%.

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SUPPLY CHAIN

EBay plans automated Canada fulfillment center

BY Dan Berthiaume

San Jose, Calif. — EBay Enterprise, an EBay company, will open a new fulfillment center in Ontario, Canada, in second quarter 2014. The new 150,000-sq.-ft. facility will support client growth, including The Children’s Place, which recently signed a new multiyear agreement with EBay Enterprise.

The renewal includes fulfillment services for the company’s rapidly growing Canadian ecommerce business. The new facility extends EBay Enterprise’s fulfillment and freight offerings in Canada and includes automation, such as conveyance and put-to-light technologies, to speed package delivery times.

“The Canadian market is providing new commerce opportunities for brands and retailers and our clients are turning to us to support their growth strategies in this region,” said Tobias Hartmann, interim president, EBay Enterprise. “We are committed to offering our clients the capacity, speed and scale required to deliver an exceptional experience to their Canadian customers.”

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