TECHNOLOGY

Shake Shack app goes national

BY Al Urbanski

The ordering app that Shake Shack has been testing in key urban markets like New York, Chicago, and Los Angeles is now rolling out nationally.

Users pick their food items and extras on the app, pre-pay, designate a pick-up time from a selection of 15-minute increments, then retrieve their orders at a pick-up window. A list of past transactions allows them to re-order favorites.

For now, Android users still have to queue up at their local Shake Shack. The app is only available for iOS via the App Store, though an Android version is being developed.

Shake Shack introduced its mobile app ordering platform in a one-location test this fall, in New York City. Designed on Apple’s iOS platform, the Shack App invited guests to place orders through their smartphone, and pick up meals at its “Midtown East Shack” location.

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TECHNOLOGY

PetSmart’s holiday gift: Free same-day deliveries

BY Deena M. Amato-McCoy

As the online shopping window is closing for traditional home delivery, PetSmart is offering free same-day shipments until Dec. 24.

The service is available in 17 metro areas across the nation, including Boston, Los Angeles, Orange County, San Francisco, San Jose, Las Vegas, Atlanta, Miami, Seattle, Chicago, Dallas, Houston, Philadelphia, Washington, D.C., New York City, Yonkers and Northern New Jersey. Overall, the same-day deliveries will cover nearly 2,500 ZIP codes.

PetSmart is offering the service through its partnership with Deliv, a crowdsourced, last-mile logistics company that powers scheduled, same-day delivery and returns for omnichannel retailers, local businesses and e-commerce companies. To ensure efficient same-day deliveries, PetSmart utilizes its stores in each local community as fulfillment resources.

Shoppers in these regions can order through Dec. 24, via desktops, laptops or from their mobile devices at PetSmart.com, and receive their packages that day.

“We know pet parents love to involve their pets at the holidays, including giving them gifts, but we also know it’s a hectic time for a lot of families and that pets might be last on the gift list,” said Eran Cohen, chief customer experience officer, PetSmart. “Even the eleventh-hour shoppers are covered because orders placed on Christmas Eve before 2 p.m. can arrive by 6 p.m.”

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TECHNOLOGY

7-Eleven completes first month of drone deliveries

BY Deena M. Amato-McCoy

7-Eleven has completed 77 autonomous drone deliveries to customer homes in the United States.

Through its collaboration with Flirtey, a service that supports commercial drone deliveries to customer homes in the United States, the convenience store chain conducted regular weekend deliveries to mobile shoppers during November. A dozen select shoppers used a custom app to place orders, which were fulfilled from a dedicated 7-Eleven store, the company said.

Once shoppers place an order, merchandise – including items such as hot and cold food and over-the-counter medicines – is loaded into a custom Flirtey drone delivery container and flown autonomously using GPS technology to the customer’s house. Once at its destination, the drone hovers in place and lowers the package. On average, customers receive their packages less than 10 minutes from the point-of-order, the company said.

Along with listing all items available for delivery, the interactive app also notifies customers when their drone was loaded, when it departed from the store, and an estimated time when it would arrive at their doorstep.

7-Eleven kicked off its partnership with Flirtey in July.

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