Shopko looks into store space, market baskets
Green Bay, Wis. – Shopko Stores is looking more closely into how it uses store space. It’s also looking more deeply into customer’s market baskets.
The retailer has renewed its license of APT’s Test & Learn and Market Basket Analyzer software for another three years.
Additionally, Shopko has decided to license APT’s Space Planning Optimizer software. Using APT space planning software, Shopko was able to quantify incremental margin opportunities from modest space changes. The software also prioritized the stores where the retailer would generate the largest impact from space changes. Another benefit recognized was that the software helped identify new store clustering opportunities, as well as optimized pre-determined store clusters.
“Shopko is making efforts to continue to localize and tailor our assortment for our customers,” said Russ Steinhorst, Shopko’s CFO. “We recognized the opportunity to leverage APT’s Space Planning Optimizer as a way to accelerate and advance our capabilities to achieve our goals of having more tailored assortments and customer shopping experiences in our different markets,”
In addition to licensing APT’s Space Planning Optimizer software, Shopko is extending its Test & Learn and Market Basket Analyzer licenses. Test & Learn helps Shopko evaluate and design key strategic and operational initiatives, while Market Basket Analyzer software helps the retailer automatically synthesize transaction-level data to rapidly identify which items to promote, which to bundle, which to cut, and more.
“Whether informing SKU rationalization decisions, designing promotional bundles, or determining which products are true traffic drivers, we use Market Basket Analyzer to get a more holistic picture of each item, including the typical purchase behavior and customer loyalty associated with that item,” said Tom Abbott, senior VP at Shopko. “We are very excited to continue our relationship with APT and to leverage Test & Learn and Market Basket Analyzer to quantify and optimize the customer value of our strategic decisions and initiatives.”
Walgreens Boots names new CAO
Walgreens Boots Alliance has hired a former controller at American Express as its next accounting chief.
The company has named Kimberly Scardino as its new SVP global controller and chief accounting officer.
Scardino joins Walgreens Boots Alliance from American Express Company, where she was SVP business advisory controller. Prior to her current role, she was SVP and Americas controller from June 2012 to March 2015. Previously, she served in roles of increasing responsibility since 2006, including VP global head of SOX Compliance and VP chief accounting officer of American Express Credit Corp.
Scardino also served in accounting functions at Credit Suisse Group from 2004 to 2006, and at Lyondell Chemical Company from 2002 to 2004. She started her career at Arthur Andersen, where she was an auditor from 1994 to 2002.
Scardino reports to George Fairweather, EVP and global CFO.
Instacart, Deliv turn up the heat in delivery wars
The options for consumers who dread the store checkout lane are exploding now that fast growing Instacart is on a hiring spree and competitor Deliv says it will be expanding into more than 100 cities.
Grocery delivery service Instacart has been rapidly expanding its network of shoppable cities and also increasing its worker reclassification efforts, giving many of its contract workers the option to become permanent employees. Meanwhile, Deliv is quickly developing one of the largest same-day delivery footprints in the country as retailers and mall operators broaden their national same-day programs.
"Today's consumers want the convenience of picking exactly when their packages will arrive – not sometime in the next two to five days or sometime before 8 p.m. It's no surprise we've experienced an organic growth increase of 800% in the first half of this year compared to the same period last year," stated Daphne Carmeli, CEO of Deliv. "Deliv is more than doubling its footprint with the expansion and is enhancing the shopping experience at participating retailers across the country."
As the demand for scheduled, same-day delivery accelerates across retail segments, Instacart started a four-month pilot in Boston to find out if there were benefits to making contractors permanent employees. The company soon found perks to training and supporting workers, which it couldn’t legally do with independent contractors — well-trained employees could ensure that avocados are ripe, bananas aren’t squashed and eggs aren’t cracked before being delivered to a customer, leading to fewer returns and happier customers. And workers with a consistent schedule learned a store’s layout and were quicker at picking items, reducing the time between order and delivery.
Instacart currently operates in 16 cities, while Deliv services 17 markets.
"When we piloted same-day delivery in eight markets initially last fall, we learned that our customers appreciate the additional option of having their purchase brought to their home or office in a matter of hours. It is an important part of our value proposition as an omnichannel retailer serving customers who shop our stores, websites and apps whenever, wherever and however they prefer," said R.B. Harrison, Macy's, Inc. chief omnichannel officer. "Our ability to expand same-day delivery is rooted in local merchandise inventories at Macy's stores, as well as a newly expanded delivery footprint of our partners at Deliv."