News

Shopko selects e-commerce solution from Micros, Innotrac

BY Dan Berthiaume

Atlanta – Shopko has selected Innotrac and Micros as its new e-commerce solution. The Shopko e-commerce site is powered by Micros on the front end with Innotrac’s OMS, CRM, fulfillment and business intelligence on the back end.

The Shopko website will have a new look based on customizations with the Micros platform. Shopko’s order fulfillment will be located in one of Innotrac’s Ohio locations, allowing the retailer to reach the majority of the U.S. population within two days using ground shipping. Innotrac will also provide customer care out of its call center in Pueblo, Colo.

"Shopko has very aggressive plans for growing our ecommerce business, and changing the way our customers interact with us digitally," said Mike Sidders, Shopko’s VP of e-commerce. "We’re confident Innotrac and Micros are the partners to help us deliver that growth. We’re very pleased with our engagement, and see substantial opportunity to better serve our customers now and in the future.”

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OPERATIONS

QVC promotes exec to SVP, IT global services

BY Dan Berthiaume

West Chester, Pa. – QVC has promoted John Cowan to the position of senior VP, information technology global services. Cowan was most recently VP global systems & initiatives.

Since joining in QVC in 1994, Cowan has held positions of increasing responsibility, including VP, business strategy and technology integration, and VP of business technology. He also played a key role in the start-up of QVC in Germany and Japan, and recently assisted QVC Italy in deploying a new systems release in September 2012.

“As QVC continues to grow and evolve globally, it is important that we effectively leverage our resources at the local, regional and global levels," said Linda Dillman, CIO of QVC. "This is particularly true for our technology teams. John’s extraordinary knowledge of both IT and QVC’s global markets, coupled with his strong leadership and relationship-building skills, will be invaluable for our future growth."

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News

Walgreens partners with Inovalon for managed care improvement

BY Dan Berthiaume

Deerfield Park, Ill. – Walgreens has entered into a multi-year agreement to provide Inovalon’s data-driven encounter support platform, Electronic Patient Assessment Solution Suite (ePASS) within healthcare clinics at select Walgreens to support improvements in managed care quality and performance.

The ePASS platform allows identification and resolution of gaps in quality, care, assessment, documentation, and risk score accuracy, as well as analytical capabilities. It will be rolled out at 400 stores nationwide.

"This agreement represents another step in Walgreens ongoing commitment to improving access and bringing innovative solutions to the healthcare marketplace," said Heather Helle, divisional VP, Healthcare Clinic. "Through this partnership, we’ll be able to utilize the power of analytics to provide a higher level of individualized care to our patients, which will ultimately improve the patient experience and outcomes. We are pleased to be able to leverage Inovalon’s data-driven capabilities to help the millions of members get, stay and live well."

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