OPERATIONS

Starbucks appoints Disney exec as global chief strategy officer

BY Marianne Wilson

Seattle — Starbucks Coffee Company announced that it has appointed Matthew Ryan as global chief strategy officer. Ryan was previously SVP of global brand, franchise and customer relationship management for The Walt Disney Company.

“The Starbucks Experience is built on our partners’ (employees) passion for creating meaningful moments of connection more than 70 million times every week and our company’s devotion to continuously innovating new choices and experiences that surprise and delight our customers at every interaction,” said Starbucks chairman, president and CEO Howard Schultz. “Matt’s innovative approach to customer analytics, market segmentation and brand optimization will bring a new level of insight and imagination to Starbucks and our significant brand ambitions.”

Ryan will report to Schultz and serve on Starbucks senior leadership team. He will lead Starbucks long-term strategic planning process; improve the monetization of Starbucks retail, channel and emerging brands; and strengthen the company’s fast-growing customer relationship management and loyalty capabilities. Starbucks global customer insights and strategy teams will report to Ryan.

As SVP, brand, franchise and customer relationship management since 2000, Ryan has led the development of Disney’s global brand equity across the company.

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Sports Chalet launches order today, deliver today service

BY Staff Writer

Los Angeles — Sport Chalet announced the company-wide implementation of order today, deliver today service. With this new service Sport Chalet customers can order merchandise and have it delivered the same day.

"We continue to look for ways to enhance our customer’s shopping experience. Sometimes there just is not enough time for a customer to visit our stores and this new service solves that problem. After a customer makes their selection on our website, our Experts will locate the item(s) then deliver the merchandise that same day," said Craig Levra, chairman and CEO of Sport Chalet. "In addition, for those customers who have rented gear from us and do not want to make the drive back to one of our stores, we will drive to their home or office and retrieve the gear for them."

Order today, deliver today service is available to residents and businesses in most of California as well as the Greater Phoenix, Arizona area, the Greater Las Vegas, Nevada metropolitan area, and most of Salt Lake City.

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Lululemon exec out after pants recall

BY Marianne Wilson

Vancouver, British Columbia — Lululemon Athletica Inc. said that chief product officer Sheree Waterson will be leaving Lululemon effective April 15, in what it described as a “leadership change in the product organization.”

The news comes just weeks after the specialty retailer had to recall its signature Luon-fabric yoga pants from store shelves for being too sheer. The company warned that the move could lead to shortages and dent its profit by up to $40 million this fiscal year.

Waterson joined Lululemon in 2008 and has over 25 years of consumer and retail industry experience.

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