Starbucks expands mobile payment to all U.S. stores
Seattle — Starbucks announced the launch of mobile payment in all U.S. company-operated stores, allowing customers to pay for in-store purchases with select smart phones. The company said test markets in Seattle, Northern California, New York and more than 1,000 Starbucks in domestic Target stores have successfully used the program.
“Today, one in five Starbucks transactions is made using a Starbucks Card and mobile payment will extend the way our customers experience and use their Starbucks Card,” said Brady Brewer, VP Starbucks card and brand loyalty. “With mobile payment, the Starbucks Card platform further elevates the customer experience by delivering convenience, rewarding loyalty and continuing to build an emotional connection with our customers.”
To utilize mobile payment at Starbucks, customers must download the free Starbucks Card Mobile App for select BlackBerry smart phones, iPhone or iPod touch mobile devices. In addition to the mobile payment capability, the app allows customers to manage their Starbucks Card account, check their card balance, reload their card with any major credit card (iPhone users can also use the PayPal feature), check their My Starbucks Rewards status and find a nearby Starbucks store with the store locator feature.
Customers can pay with their smart phone by holding their mobile device in front of a scanner on the countertop and scan the Starbucks Card Mobile App’s on-screen bar code to make a purchase.
Watts takes on new role at QVC
WEST CHESTER, Pa.— QVC has announced the promotion of Claire Watts to the newly created position of CEO of U.S., reporting to QVC president and CEO Mike George. Watts’ new position, which is effective immediately, includes responsibility for the overall strategy and operations of QVC’s U.S. business.
"Since joining QVC three years ago, Claire has had an extraordinary impact in making QVC a leading and innovative multichannel retailer," said George. "By taking on these expanded responsibilities, I am confident she will take our U.S. business to new heights, while also allowing me to focus more on QVC’s growing global operations."
Watts joined QVC in 2008 as president of U.S. commerce and helped expand QVC.com and lead the company’s push into mobile platforms, QVC reported.
In her new position as CEO of U.S., Watts will assume responsibility for QVC’s customer fulfillment services team. She will oversee QVC’s customer service and distribution departments, which include the company’s three U.S.-based call centers and its four U.S.-based distribution centers. Watts will continue to oversee teams responsible for merchandising, programming, marketing, affiliate sales, broadcasting, QVC.com, consumer insights and quality and supply chain.
Prior to joining QVC, Watts spent 10 years in various positions with Wal-Mart Stores, where she most recently served as EVP merchandising. Her experience in this role included apparel, jewelry, accessories and home product categories. While at Wal-Mart Stores, Watts was awarded the highest honor given at the company – the Sam M. Walton Entrepreneur of the Year Award.
She began her career in the May Company’s Executive Training Program. Watts then served in senior merchandising and product roles at Paul Harris, The Limited and Lands’ End.
Two new members join RILA board
SARASOTA, Fla. –The Retail Industry Leaders Association (RILA) announced that Bill Simon, president and CEO of Walmart stores, and Steven Preston, president and CEO of OakLeaf Waste Management were named to the RILA board of directors,following the board’s semi-annual board of directors meeting held Sunday in Sarasota, Fla.
Simon replaces Walmart vice chairman and president and CEO of global e-commerce and global sourcing Eduardo Castro-Wright.
“We are honored to welcome Bill Simon and Steve Preston to the RILA board and look forward to their future involvement,” said RILA president Sandy Kennedy. “The collective expertise of this distinguished group of retail executives provides RILA with unparalleled insight into the industry’s most important issues and ensures RILA is positioned to advocate strongly on their behalf. “