News

StopLift introduces self-checkout security tool

BY Dan Berthiaume

Cambridge, Mass. – StopLift Checkout Vision Systems is introducing the Self-Checkout Accelerator, which is designed to immediately flag unscanned merchandise at the checkout and alert the attendant before the customer leaves the checkout, improve customer service at the self-checkout, and prevent false alerts and interventions.

Self-checkout companies such as NCR and Fujitsu have already been working with StopLift to directly integrate their self-checkouts with the Self-Checkout Accelerator system, which also prevents false alerts, e.g. a purse on the conveyor belt.

StopLift’s Scan-It-All system finds any incidents of scan-avoidance, where merchandise is not scanned or rung up before being given to the customer. This includes incidents which could be mistakes by the cashier or customer at self-checkout, as well as items left in the shopping cart.

As soon as a scan avoidance incident occurs, StopLift, which constantly monitors 100% of the security video, flags the transaction as suspicious. It reports the incident, identifying the cashier or customer. The technology eliminates human review of video, reduces and deters fraud at the checkout, and improves profitability. StopLift develops targeted applications to address the specific needs of retailers from different sectors including general merchandise, grocery, and specialty retail.

“Retailers always suspected that self-checkouts would be highly prone to scan-avoidance, and our technology has certainly found this to be the case,” said Malay Kundu, founder and CEO. “Using the incidents detected from their own stores, retailers are now able to train staff on the signals indicating when customers are either having problems using the self-checkout or are exhibiting suspicious behavior.”

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OPERATIONS

Starbucks names new execs for Teavana and Canada; Teavana CEO retires

BY Dan Berthiaume

Seattle – Starbucks Coffee Company has named Starbucks Canada executive VP and president Annie Young-Scrivner as executive VP and president, Teavana. Nine-year retail operations executive and employee resources senior VP Rossann Williams has been appointed senior VP and president, Starbucks Canada.

Teavana founder and CEO Andy Mack, having helped with the integration of Teavana with Starbucks, has decided to retire from the company.

“Tea is the second most-consumed beverage in the world and represents a sizeable opportunity for Starbucks as we continue to grow around the world,” said Cliff Burrows, group president, U.S., Americas and Teavana. “Under Annie’s leadership, we plan to do for tea what we did for coffee by significantly expanding the availability of new and innovative Teavana products in Starbucks and Teavana retail stores and through other channels. Starbucks Canada is our largest international market and an important contributor to our Americas growth strategy. Rossann is an experienced Starbucks executive and a true ambassador for our culture, values and guiding principles.”

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OPERATIONS

Ethan Allen names new head furniture group

BY Dan Berthiaume

Danbury, Conn. – Ethan Allen Interiors Inc. has appointed Daniel R. Bradley as its senior VP, Furniture Group. Bradley will lead the merchandising and manufacturing operations for the furniture group.

Bradley’s career in the home furnishings industry includes his most recent role at Furniture Brands International Inc. where he served as president designer brands. Prior to assuming that role, Bradley served as the president and CEO of Ferguson Copeland Ltd. and previously was president of Baker, Knapp and Tubbs.

"I am pleased to have Dan join our team. Ethan Allen is continuing our focus on "The New Eclecticism", which adds fashion, color, and a spirit of mixing things up to our time-honored story of quality, value and style,” said Ethan Allen CEO Farooq Kathwari. “This leap from furniture to fashion is being very well received by our network and by consumers. To accelerate this effort we are repositioning our product programs into two major business units; an accents group and furniture group."

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