OPERATIONS

Study: Retailers aim for consistent customer experience in holiday season

BY Alaric Dearment

Atlanta — A majority of retailers say delivering a consistent customer experience is their top priority this holiday season, according to a new survey.

Supply chain and retail technology provider RedPrairie released results of its “Holiday Hiring Snapshot” survey of 250 big-box, specialty, grocery, convenience store and food service retailers based in the United States, finding that nearly 60% cited the importance of consistency, with 29% saying they would hire more seasonal workers this year than last year.

“Today’s hyper-connected consumers give retailers little margin for error when it comes to delivering a superior, consistent customer experience across all shopping channels, and this is amplified during the holidays,” RedPrairie director of marketing Dave Bruno said. “To achieve this, retailers will rely on the union of people and products to make customers feel good about their shopping experiences no matter, which channel is utilized for the transaction. There is a lot of pressure on retailers to get things right.”

The survey also found that nearly 40% of retailers will have the greatest number of seasonal employees on the clock in December, but that big increases in staffing require training, scheduling, time and attendance, and task management to prepare staff to deal with customers.

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L.Wright says:
Dec-26-2012 06:12 pm

holiday season is on because
holiday season is on because of christmas new year we must have take advantage for this and make fun for break up wallpapers this holiday season facebook wallpapers

L.Wright says:
Dec-26-2012 06:12 pm

holiday season is on because of christmas new year we must have take advantage for this and make fun for break up wallpapers this holiday season facebook wallpapers

himkol says:
Dec-05-2012 07:16 pm

Holidays are coming but we
Holidays are coming but we have to get free for these days,if we wanna get more happy holiday images and more fun and joy so first we have new year images to free by our minds.

himkol says:
Dec-05-2012 07:16 pm

Holidays are coming but we have to get free for these days,if we wanna get more happy holiday images and more fun and joy so first we have new year images to free by our minds.

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FINANCE

Walmart Q3 sales miss Street, profit rises year-over-year

BY Katherine Boccaccio

Bentonville, Ark. — Wal-Mart Stores Inc. reported Thursday net income of $3.64 billion for the quarter ended Oct. 31, up from $3.34 billion in the year-ago period.

Sales rose 3.4% to $113.20 billion, as U.S. sales beat internal expectations but overall missed Wall Street’s expected $114.96 in revenue.

Wal-Mart U.S. saw same-store sales rise 1.5%, marking the fifth consecutive quarter of same-store sales growth after nine straight quarterly declines. At Sam’s Club, same-store sales rose 2.7%, excluding fuel.

The Walmart U.S. unit forecast a 1% to 3% increase in same-store sales for the fourth quarter, when it will be helped by customers’ final payments and pick-ups of third-quarter layaway items.

"Current macroeconomic conditions continue to pressure our customers," Charles Holley, CFO, said. "The holiday season is predicted to be very competitive, but we are very well prepared to deliver on the value and low prices our customers expect."

International sales rose 2.4% to $33.16 billion, but sales in Japan fell 1.8%. “Across all of our markets, we are seeing the same price consciousness as we do in the United States,” said Mike Duke, Wal-Mart Stores president and CEO.

In related news, Wal-Mart revealed Thursday it is investigating allegations of potential FCPA violations in a number of countries, including Brazil, China and India.

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FINANCE

Target Q3 profit beats Street

BY Katherine Boccaccio

Minneapolis — Target Corp. reported Thursday net income of $637 million for the third quarter, compared with $555 million in the prior-year period and beating Wall Street expectations.

The retailer previously reported that sales rose 3.4% to $16.60 billion in the quarter, and same-store sales climbed 2.9%.

Target is forecasting a fourth-quarter earnings range that at the high-end tops estimates.

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