OPERATIONS

Study: Retailers dominate list of worst places to work

BY Dan Berthiaume

Sausalito, Calif. – Retailers dominated a list of the worst companies in the U.S. to work, taking eight of the top 11 spots. According to a report from corporate review site Glassdoor.com, Books-A-Million is the worst company to work for in the U.S., with common employee complaints including low pay, high stress and limited promotion opportunities.

Other retailers making the list include Jos. A. Bank (No. 4), Dillard’s (No. 6), Hhgregg (No. 8), Family Dollar (No. 9), Children’s Place (No. 10) and RadioShack (No. 11). In general, retail employees were dissatisfied with working hours, difficulties in meeting commission requirements, customer service policies, and middle management.

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EBay names IBM exec as head of EBay Enterprise

BY Dan Berthiaume

San Jose, Calif. – EBay Inc. has appointed Craig Hayman as president of its eBay Enterprise business. Hayman brings more than 30 years of enterprise technology leadership including executive positions at IBM’s Industry Cloud Solutions and WebSphere businesses.

Hayman joins from IBM, where he spent the past 15 years in leadership roles. He led the company’s transformation to become a SaaS provider and was the worldwide leader for enterprise SaaS solutions targeted at CMOs, and e-commerce professionals. Hayman led IBM’s acquisitions of over a dozen companies including Sterling Commerce and Coremetrics, and built a partner network that included global and regional system integrators. Hayman will report to EBay president and CEO John Donahoe.

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Target offers free shipping on web orders of $50 or more

BY Dan Berthiaume

Minneapolis – Nearly all online orders of $50 or more at Target will now qualify for free shipping. The new policy, which takes effect June 23, makes tens of thousands more products eligible for free shipping.

Only oversize and heavy items will be excluded and subject to a handling fee. Target now matches Wal-Mart’s online free shipping offer but still has a higher threshold than the $35 free shipping offer from Amazon.com. Participants in Target’s Red Card loyalty program, which is free to join, always get free online shipping.

In addition to the new shipping policy, customers can now also browse Target.com for most in-store merchandise and purchase many of those items online to pick up in-store.

“We’ve heard from guests they don’t fully understand our shipping policy – so we’ve changed it to make it simpler and reduce the friction in making purchases on the site,” said Jason Goldberger, senior VP, Target.com and mobile. “Providing our guests a better free shipping offer is just one of the many ways we continue to improve the Target.com experience.”

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