Supermarket retailer launches texting program
Lubbock, Texas — The United Family, parent of United Supermarkets and several other grocery store banners, has launched a texting program designed to enhance shopping experiences of United Supermarkets, Market Street and Amigos guests. Shoppers who opt-in to the texting program will receive product information and savings opportunities they can use instantly.
“Our new mobile alert program will provide guests with special offers and product information while at home, on-the-go or even inside our stores,” said Jennifer Nanz, digital media manager for The United Family. “As our guests turn to their mobile phones for relevant news and deals, we want to be sure they receive value-added offers that enhance their shopping experience at our stores.”
Guests who opt-in will receive texts with store-specific information regarding promotions, events, special offers, new product releases and recipes.
Penney teams up with Motorola to take a bite out of retail crime
In the 1980s, animated public service commercials featuring McGruff the Crime Dog exhorted viewers that: “Together, we can take a bite out of crime.” Two decades later, department store retailer J.C. Penney is taking that spirit of teamwork to cooperatively use technology to combat retail crime in the greater Chicago area.
J.C. Penney is donating a 5,500-sq.-ft. center in the North Riverside Park Mall in North Riverside, Ill., to assist efforts of the Cook County Regional Organized Crime (CCROC) Task Force in combating the prevalent problem of organized retail crime (ORC). The center will house law enforcement offices for various police departments, government agencies and retailers for the purpose of hands-on training and collaboration.
Mark Van Beest, director of global security investigations for J.C. Penney, said the project launched roughly three years ago when the Cook County State’s Attorney Office formed a task force to bring together retailers and law enforcement, but picked up steam about eight to nine months ago when J.C. Penney realized it had spare brick-and-mortar space at the North Riverside Park Mall location.
“It’s a one-stop shop for building an investigative strategy,” said Van Beest. “You can delve into incidents utilizing the technology available and pull cases together for prosecution.”
Technology is a key component to the success of this joint venture aimed at disrupting ORC, both locally and on a broader scale. The Motorola Real-Time Crime Center solution serves as a fundamental platform for helping coordinate the task force’s crime-fighting efforts. Using the Real-Time Crime Center solution, the task force will integrate streaming video, incident and criminal complaints, arrest records, photographs and multimedia inputs stored on separate databases for the purposes of deterring crime as it occurs and also in conducting investigations.
When researching incidents that have already occurred, this functionality will allow task force members to dig into individual aspects of crimes, aggregating information and events with data from other participating retailers and law enforcement agencies. As a result, they will be able to uncover evidence that might link apparently isolated incidents to larger series of crimes that may be local, national or even global in nature, and also serve to aid successful prosecution of criminal activities.
In addition, data from the Real-Time Crime Center solution is made actionable with the integration of a radio console to enable real-time direct voice communications with officers in the field and real-time video streaming to a vehicle or hand-held device over existing carrier or private wireless networks. The solution includes sensing capabilities that can pick up input — such as gunshots, alarms and security camera feeds — and deliver them in real-time to retail or law enforcement personnel in the field.
“We’re exploring use of the technology over retailers’ wireless LAN infrastructures,” said Van Beest. He said the Real-Time Crime Center solution also could have non-security applications, such as visually identifying loyalty customers who a retailer may want to give more personalized treatment during a return or other transaction.
The center goes fully live Sept. 1. Van Beest said the task force has about 1,000 members total, including representatives from 120 different retail companies.
“This is a public/private partnership with no constraints,” concluded Van Beest. “Competitors are collaborating in big ways to solve a major problem.”
Tuesday Morning taps interim CEO as permanent chief
DALLAS —Closeout retailer Tuesday Morning announced the appointment of Michael Rouleau to CEO, effective immediately. Rouleau, who was appointed interim chief executive in March 2013, will also continue to serve on the company’s board of directors, which he joined in November 2012.
“I am delighted to lead Tuesday Morning —a company that I believe, having worked here for a short time now, has tremendous potential as a value retailer," Rouleau said. "We are off to a good start, developing a company strategy, selling off merchandise that no longer fits our strategy, cleaning up our stores and fine tuning our merchandise direction.”
Rouleau’s resumé includes most recently serving as president and CEO of Michaels Stores (1996 to 2006), and also as its president from 1997 to 1999 and again from 2001 to 2006. He previously served as executive VP of store operations for Lowe’s Companies, Inc. from 1992 until 1996. Prior to joining Lowe’s, Rouleau was a co-founder and president and CEO of Office Warehouse, which subsequently merged into Office Max.