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Survey: 60% of consumers blame retailers in breaches

BY Dan Berthiaume

San Mateo, Calif. – Six-in-10 (60%) of those who knew about any data breaches at notable retailers, such as Target and Neiman Marcus, hold the merchant responsible for preventing future incidents of a data breach. The “2014 Consumer Reaction to Financial Data Breaches Study” of more than 2,000 adult U.S. consumers from Feedzai and Harris Interactive also found that 43% think nothing is more aggravating than getting credit/debit card data stolen.

Among U.S. adults who are aware of any data breaches, 60% believe merchants are responsible for preventing future incidents, while 13% believe responsibility falls on banks. Only 5% of these adults feel it is the consumer’s responsibility, and among males age 18-34, that increases to 10%. Twenty percent of these females age 18-34 believe the government bears the responsibility, while 13% of all those who are aware of any data breaches feel the government is most responsible.

And while the recent data breaches happened in physical stores, more than half (52%) of U.S. adults who are aware of any data breaches still believe shopping in a physical store is safer and more secure than shopping online when using debit or credit cards. More than one in five people (22%) who are aware of any data breach changed their shopping behavior due to recent retail data breaches. Nearly three-in-10 (28%) U.S. adults who are aware of any data breach have stopped shopping at the affected retailers. Among those aged 35-44, the proportion increases to nearly four-in-10 (36%).

Other notable findings include:

• While 40 % of those aware of any data breaches say they started using cash for more of their purchases when shopping, the proportions rise for those aged 18-34 (43%) and those aged 35-44 (45%).

• 32% of those who are aware of any data breaches aged 65 and older say they are using more cash.

• While more than half of those aware of data breaches (51%) believe data breaches are an expected part of the experience when shopping with credit or debit cards, there are sharp distinctions between age groups.

• Almost three-in-five (58%) of those who are aware of data breaches between the age of 18 and 34 believe data breaches are part of the shopping experience, while only 38% of those who are aware of data breaches age 55-64, believe that is true.

“Fraud prevention is now a matter of predicting complex consumer behavior based on changing sentiments,” said Dr. Pedro Bizarro, chief data scientist of Feedzai. “These findings show that consumers believe it is the merchant’s responsibility, but really it is a collective problem that the industry needs to understand in order to distinguish customers from criminals and keep payment data safe.”

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P.Siegel says:
Mar-19-2014 01:50 pm

OF COURSE IT'S RETAILERS FAULT. THIS IS ONE WHERE THER'S NO ROOM TO BLAME GOVERNMENT. CERTAINLY CANNOT BLAME CUSTOMERS/CONSUMERS. IF NOT THE RETAILER, i.e. TARGET, MAYBE BLAME NORDSTROM?, OR AMAZON? OR THE LIKE????

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Survey: Consumers want mobile wallets

BY Dan Berthiaume

New York — More than half (55%) of consumers want mobile wallets, according to a new survey from payment technology provider VeriFone. This percentage rises to 70% among Millennial consumers.

In addition, VeriFone data shows that 65% of U.S, consumers will continue to use credit and debit as primary payment methods in 2014. Consumers are most likely to use smartphones to small purchases (45%) via smartphone, as opposed to medium (44%) and large (29%) purchases.

Other findings include:

• 44% of consumers are familiar with alternative methods of payment, such as NFC, mobile wallet and contactless.

• The most popular advantages of mobile wallets are tracking spending and mobile deals (45% each), followed by faster (34%) and no wallet (28%).

• 45% of consumers feel it is important for stores to have the latest mobile wallet technology.

• 60% of consumers are willing to share personal data for relevant deals and a customized experience.

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Accellos launches home goods support site

BY Dan Berthiaume

Colorado Springs, Colo. – Accellos, Inc. is launching a new website dedicated toward the unique needs of home goods retailers located at Profitsystems.com. Profitsystems, recently acquired by Accellos in November 2013 and based out of Colorado Springs, Colo., a retail inventory and point of sale system software provider for home goods retailers.

The new website features enhanced content including thought-leading industry white papers, case studies and videos. In addition, the new site includes the “Path to Success and Profitability Webinar Series” focused on offering training for furniture retailers. Included in the website redesign is an all new support center.

“Our team works to continually enhance and improve the online experience of profitsystems.com for the visitors who utilize by the site each day for solutions and support,” said Chad Collins, general manager and CMO of Accellos. “We believe that this new look, featuring expanded customer tools, video overviews, customer testimonials and downloadable materials will serve as valuable resources to the retail home goods community.”

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