ECOMMERCE

Survey breaks down preferences of social media users

BY CSA STAFF

San Francisco Seven out of 10 social media users between the ages of 18-34 regularly use Facebook more than other social media sites such as MySpace, Twitter and Classmates, according to The Retail Advertising and Marketing Association, a new division of the National Retail Federation.

The recent survey, called “Social Media: An Inside Look at the People Who Use It,” compared social media users to the average U.S. adult and looked at the differences in demographics for each group, including male and female usage and age differences in social media users compared with other adults.

The report found that 71.8% of social media users say that after an online search, they communicate with others about a product or service with face-to-face communication. Meanwhile, more people who use social media prefer to give advice about a product or service rather than receive it.

Social media users are more likely to use other new media compared with adults over the age of 18, and about 70.6% of female social media users regularly use Facebook, compared with 61.0% of males

More men than women prefer to communicate with others via a cell phone conversation after searching for a product or service online, the survey found.

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Retail rebound accelerates after two years of pent-up demand

BY CSA STAFF

By Craig Johnson, [email protected]

After the steepest sales slump in decades, the once-sputtering retail economy is coming back to life. And it may be coming back most strongly closest to home: the home-furnishings and home-improvement sectors.

Based on its weekly store checks across the country, and results recently reported by home-related retailers, Customer Growth Partners (CPG) analysis shows that the retail sector in general, and the home-focused retailers in particular, may be at the outset of an exceptionally strong rebound.

After a four-year slump, home furnishings and home-improvement retailers — now that housing turnover is picking up — are beginning what may be quite a solid recovery. As we saw with major appliances on Black Friday, and as we’re seeing now in furniture, all it takes to ignite years of pent-up demand is sunny skies and a percent-off coupon.

In fact, after a 2009 retail economy that declined by 5.7%, and 2.3% excluding gasoline, the worst year since at least the 1970s, the only reason we aren’t seeing even stronger home-related retail growth is the near 10% unemployment, and still stagnant housing markets in Arizona, California and Nevada. But across sectors — including apparel, consumer electronics, sporting goods, toys and other general merchandise — and at both the discount and luxury ends of the price spectrum, retail is emerging after a long hibernation.

Based on its historical database, CGP analysis shows that the home-furnishings and home-improvement sectors last year suffered the greatest declines, of 20% and 18% respectively, from their sales peaks last decade, over four years ago.

Home-furnishings retailers reporting this week, including Ethan Allen and Haverty, each reported rising sales year-to-date after many years of decline, and Williams-Sonoma — which doesn’t report until later this month — sharply raised guidance at the end of January. CGP store checks have indicated stronger traffic and conversion levels at other home-furnishings players this winter, including at Bed Bath Beyond, Crate & Barrel, TJX’s HomeGoods division, and the home departments of broadline retailers such as Costco, Macy’s and Target.

Other retail sectors are seeing a continued rebound from smaller and shorter duration declines than experienced by the home-related merchants, accelerating from the 2.4% year-on-year growth seen over the holiday period.

The office-supply sector, down in 2009 some 15% from its 2006 peak, is up over 5% year-to-date versus last year, according to CGP’s retail growth vectors (RGV) analysis

The clothing sector, down last year almost 7% from its 2005 peak, is up 7% year-to-date, according to CGP’s RGV data.

Luxury retailers, ranging from Nordstrom to Tiffany, down last year some 11% from their peak two years ago, are up over 9% year-to-date from 2009.

Value retailers, ranging from BJ’s to TJX and Walmart — which never as a sector declined over the recession — are up 10% year-to-date, according to the RGV data.

CGP recently issued its 2010 retail sales forecast, calling for year-on-year growth of 4.6% in total sales — well above consensus estimates — and just under the 10 year 4.7% average. For 2010, we see a “scimitar recovery,” as shallow growth accelerates each quarter — with 6%+ retail growth by next fall — unless we get an oil price or tax hike. But it is becoming increasingly evident to even the naysayers that the American consumer is beginning to spend again — at least the 83% of Americans with full-time jobs.

We predict that 2010 will show retail earnings growth even more robust than the rebounding sales growth. Paradoxically, 2009’s record slump — the worst many retailers have seen in their corporate lives — provided a harsh but necessary discipline that forced many merchants to make the tough decisions that are put off in good times.

But these difficult cost-cutting decisions will make 2010, and the out-years, among the most profitable retailers have ever experienced — especially if the job market recovers.

Craig Johnson is president of Customer Growth Partners, New Canaan, Conn., a consulting and research firm serving the retail and other consumer industries. Founded in 2001, CGP conducts both proprietary and public forecasts of holiday and back-to-school retail sales, and is the only retail analyst firm that correctly predicted what turned out to be above consensus overall holiday season results. He can be reached at [email protected].

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Cabela’s names chief supply chain officer

BY CSA STAFF

SIDNEY, Neb. Cabela’s announced that Doug Means will be joining the company as EVP and chief supply chain officer, reporting to Tommy Millner, CEO.

Previously, Means served as EVP production for better sportswear at Jones Apparel Group, which he joined in 1992. Prior to joining Jones Apparel, Means was a consultant for Kurt Salmon Associates in Atlanta, Ga.

“In January, we announced several changes and promotions in our top leadership roles, better aligning Cabela’s executive management team with our strategic initiatives,” said Tommy Millner, Cabela’s CEO. “Today I am excited to welcome Doug to our executive team and look forward to his valuable contributions to our supply chain operations.”

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