Survey: Retailers deploying workforce inspection apps
Reston, Va. – Among retailers and distribution firms that have deployed mobile apps to their workforces, 46% are using mobile apps for inspections, followed by 35% for checklists and 31% for surveys. According to a new survey of more than 1,100 business and IT decision makers conducted by mobile business app provider Canvas, 63% of all businesses surveyed see value in integrating core business applications, such as Dropbox, Square, Salesforce, Evernote and Quickbooks, with mobile devices and tools.
When it comes to specific tasks retailers are using mobile apps for, respondents also cited work orders (27%), inventories (14%) and invoices (12%). Other key findings include:
File storage: More than half (55%) of retailers and distribution firms are using file storage applications, and of those businesses using file storage applications Dropbox (51%) is the dominant choice, followed by Google Drive (20%) and Box (7%).
Note taking software: 34% of retailers and distribution firms surveyed use note taking software or applications for their business. Of businesses using this type of software/application, Evernote is most heavily used at 55 percent.
Credit card processing: Only 11% are using mobile credit card processing applications in their retail businesses.
CRM: 37% use a CRM system in their retail business, and of respondents using CRM tools, Salesforce (55%) commands the most users.
Accounting: 40% of retail businesses surveyed use an accounting application, with Quickbooks (39%) the most heavily used.
“That retailers and distribution firms are going mobile is not a surprise; what this survey demonstrates is that organizations of all shapes and sizes are looking to a broadening array of mobile services to improve their business processes,” said James Quigley, co-founder and CEO, Canvas. “The results affirm that retailers are shifting core business processes to mobile; drawn to the ability of mobile apps to solve challenges associated with inefficient paper-based processes.”
Amazon expands Sunday delivery to 15 more markets
New York — Amazon has expanded its Sunday delivery service to 15 additional cities. The service launched last year in the Los Angeles and New York metro areas.
“So far, the most common items delivered on Sunday include baby supplies such as newborn apparel, books and toys — Sunday delivery is clearly crossing errands off the weekend to-do list,” said Mike Roth, Amazon’s VP of North America operations. “We know our Amazon customers love the convenience of everyday delivery, and we’re excited to be offering Sunday delivery in more cities across the U.S.”
In addition to New York and Los Angeles, Amazon now offers deliveries on Sunday to the following cities:
• Austin, Texas
• College Station, Texas
• Columbus, Ohio
• Lexington, Ky.
• Louisville, Ky.
• New Orleans
• Oklahoma City
• San Antonio, Texas
• Shreveport, La.
• Waco, Texas
Associated Grocers of Florida improves product recall management
Boise, Idaho – Associated Grocers of Florida is adopting recall process management technology from Recall InfoLink. Recall InfoLink offers a Web-based product recall management platform that protects brand image and reduces liability for businesses involved in processing recalls.
It improves efficiency by providing standardized messages, automated communications, inventory tracking and reports for compliance efforts.
“Recall InfoLink is easy to use and provides seamless distribution to all of our members and customers through multiple communication channels. We view the system as central to our overall food and product safety efforts, which are focused on keeping both our retailers and their customers safe and informed,” said Gregg Young, senior VP sales and procurement at Associated Grocers of Florida.