ECOMMERCE

Talbots engages Bazaarvoice for social networking

BY CSA STAFF

Austin Bazaarvoice said Thursday that Talbots is using its social commerce platform with Stories to power Pearls of Wisdom: Your Voice on Talbots.com.

“Pearls of Wisdom: Your Voice” provides Talbots customers with a place to share their stories, opinions, and style — or simply play confidante. Customers are encouraged to address topics close to their hearts, including summer reading lists, embarrassing moments with moms, and their absolute worst Valentine’s Day gifts. Topics are promoted via e-mail and Facebook, and top stories and authors are highlighted on Talbots Facebook fan page, according to the company.

“The Talbots shopper is smart, stylish, and sophisticated. With Bazaarvoice Stories, our customers are encouraged to share their insights, advice, wisdom, and humor. This platform allows our customers to speak freely to us about who they are and what Talbots means to them,” said Kate Goodman, director of e-commerce at Talbots. “This allows us to create a broader, more relevant community by encouraging customers to share emotional experiences — within Talbots.com instead of some third-party site.”

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Safeway quarterly results in line with expectations

BY CSA STAFF

PLEASANTON, Calif. Safeway reported net income of $141.3 million (37 cents per diluted share) for the second quarter of 2010 compared with $238.6 million (57 cents per diluted share) for the second quarter of 2009. The second quarter of 2009 included a $57.8 million tax benefit (14 cents per diluted share) from the resolution of a tax matter.

“Our second quarter results were in line with our expectations, and we are encouraged by our volume trends in the quarter,” said Steve Burd, chairman, president and CEO. “However, deflation continues in price per item and is not expected to significantly improve until the fourth quarter. As a result, we have lowered our expectations for the balance of the year.”

 

Total sales were $9.5 billion in the second quarter of 2010, essentially flat compared with $9.5 billion in the second quarter of 2009. A higher Canadian exchange rate and higher fuel sales were largely offset by a 2.5% decline in identical-store sales, excluding fuel, the company reported.

Safeway is updating guidance for the year to $1.50 to $1.70 earnings per diluted share and non-fuel ID sales of -1% to -1.5%. The company said it continues to expect cash capital expenditures of approximately $0.9 to $1.0 billion and free cash flow of $0.9 to $1.1 billion.

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Amazon.com 2Q sales up 41%

BY CSA STAFF

SEATTLE Amazon.com announced that net sales increased 41% to $6.57 billion in the second quarter, compared with $4.65 billion in second quarter 2009. Excluding the $48 million unfavorable impact from year-over-year changes in foreign exchange rates throughout the quarter, net sales would have grown 42% compared with second quarter 2009.

Net income increased 45% to $207 million in the second quarter, or 45 cents per diluted share, compared with net income of $142 million, or 32 cents per diluted share, in second quarter 2009.

   

“We’re seeing rapid growth in Kindle, Amazon Web Services, third-party sales, and retail. We’re also encouraged by what we see in mobile. In the last twelve months, customers around the world have ordered more than $1 billion of products from Amazon using a mobile device,” said Jeff Bezos, founder and CEO of Amazon.com. “The leading mobile commerce device today is the smartphone, but we’re excited by the potential of the new category of wireless tablet computers. Over time, tablet computers could become a meaningful additional driver for our business.”

For the third quarter, Amazon.com expects net sales to be between $6.9 billion and $7.6 billion, or to grow between 27% and 40% compared with third quarter 2009.

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