OPERATIONS

Target and Sam’s Club execs team up at RadioShack

BY Mike Troy

New York — Former Target EVP stores Troy Risch and former Sam’s Club senior VP and general merchandise manager Huey Long have joined RadioShack.

Risch will serve as EVP operations at RadioShack and oversee the company’s network of 4,700 stores and 1,500 wireless phone centers in the United States and 1,100 dealer and other outlets worldwide. Long will serve as EVP strategy and consumer insights and be responsible for marketing, business development and omnichannel.

Both will report to Dorvin Lively who was named RadioShack’s interim CEO after James Gooch resigned from that position several months ago.

Risch is a veteran of the operational ranks at Target where he spent 19 years before leaving the company last year. Risch began his career as a store manager and by 2006 had been elevated to the role of EVP stores. Long’s retail background is more varied. He spent the past two years in a merchandising capacity at Sam’s Club, but prior to that was director of global merchandising at Amazon for two years, president of Premier Resources International, COO of AB&T Sales various merchandising roles at Circuit City where he spent eight years.

Both men joined RadioShack in the wake of a disappointing financial performance during the third quarter ended Sept. 30, an ongoing search for a permanent CEO, unclear prospects for the future and a stock price that has sunk to the low single digits. Sales during the third quarter declined slightly to $1 billion, but the company reported a loss of $47 million, or 47 cents a share, compared with a meager profit the prior year.

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OPERATIONS

Report: U.K. holiday shopping still behind 2011

BY Katherine Boccaccio

London — A report released Wednesday by the International Council of Shopping Centers and Path Intelligence found that, although U.K. consumers are stepping up their shopping at the nation’s shopping centers, the pace is still trailing 2011.

The Path Index — compiled by ICSC and Path Intelligence and measuring shopping-center footfall and time spent per visitor — rose by 3.3% from the prior week to 140.2 (January 8, 2012 = 100) for the week ending December 16, 2012. Although the latest Path Index reading stood at its highest level of 2012, it was 6.6% below its comparable week of the 2011 holiday season.

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SUPPLY CHAIN

Returns to reach record levels this year

BY Staff Writer

New York – Jan. 3 promises to be the longest day of the year for UPS employees as they process a record level of returns to retailers.

According to UPS estimates, package shipment volumes will reach a record level of 520,000 returns to retailers on Jan. 3 and total return volume will reach two million packages the first week of January. The record level of return activity isn’t surprising considering online sales also are expected to set new record this year. In fact, UPS said it expects to ship an estimated 135 million packages worldwide this week with approximately 28 million deliveries are forecast to occur on Thursday, Dec. 20.

With all that package volume, computer systems at UPS will also be working overtime to process tracking requests and more than 400 additional flights per day have been added to process some three million express shipments that will pass through the company’s international air hub in Louisville, Ky.

"We’ve seen a 15% increase in retail returns over last year," said David Sisco, UPS retail marketing director. "UPS research shows that 63% of online shoppers review a retailer’s returns policy before making a purchase."

It’s somewhat surprising that figure isn’t higher, but UPS arrived at that figure after commissioning online measurement firm comScore to conduct an online customer experience study. In addition, the study also found that 48% of online purchases would shop more often with a particular retailer if they were to offer a lenient, easy-to-understand returns policy.

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N.Ss says:
Dec-21-2012 06:50 am

Returns to reach record levels this year
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N.Ss says:
Dec-21-2012 06:50 am

While our modern go on a diet has only been around for concerning 10,000 years.The metabolic set of symptoms are reaching novel record levels each year. http://www.greetings-new-year.info/category/new-year-greeting-cards-text/

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