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Target to testify before Congress about breach

BY Dan Berthiaume

Minneapolis – Target Corp. will reportedly testify about its recent massive holiday data breach in a Congressional hearing in early February 2014. According to Reuters, a Congressional commerce, manufacturing and trade subcommittee headed by Rep. Lee Terry (R-Neb.) will investigate large data breaches and their effect on consumers.

Target representatives will not be the only participants, as law enforcement officials and others will also testify before the committee. The Senate Commerce Committee has independently requested written information about the breach from Target.

"By examining these recent breaches and their consequences on consumers, we hope to gain a better understanding of the nature of these crimes and what steps can be taken to further protect information and limit cyber threats," Terry said in a statement.

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Report: LLBean.com tops in December online customer service

BY Dan Berthiaume

New York – LLBean.com was ranked No. 1 in customer service among all major online retailers during the month of December 2013. According to the Stella Monthly Ranking from the StellaService customer service analysis firm, LLBean.com snared this honor for the second consecutive month.

In addition, during December 2013 Amazon.com ranked first in returns in the mass merchant category for the second consecutive month with an average of just two days to issue a refund, beating out all competitors in the vertical by more than three days. Lowes.com was the top rated shipper in the month of December. Lowes.com ranked at the top in a month when shipping delays made headlines by being fast at fulfilling orders and also sourcing products from stores in the same city as the order was placed or within a 150-mile radius, leading to faster transit speeds.

Fab.com improved in the month of December to join the Top 10 overall retailers. In the mass merchant category, Fab took the top spot in email response time and packaging fit, and it was ranked in the top five in shipping.

The top 10 overall online retailers for customer service in December were L.L.Bean, Wayfair, Net-A-Porter, Ralph Lauren, Fab.com, Lululemon, J.Crew, Barneys, Sierra Trading Post, and Sur La Table. December is the highest overall volume online shopping month of the year.

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Report: Amazon workers in Delaware reject union

BY Dan Berthiaume

Seattle – Technicians working at an Amazon.com fulfillment center in Middletown, Del., have reportedly rejected a bid to unionize from the International Association of Machinists and Aerospace Workers (IAM). According to Reuters, a group of 27 maintenance and repair technicians voted against joining the IAM, 21-6.

A majority of the 1,500 workers at the center were not affected by the vote. Regulations prohibit another unionization vote for at least one year. An Amazon.com spokesperson told Reuters employees had made it clear they do not want union representation, while an IAM spokesperson said Amazon, which actively opposes unionization among its employees, applied behind-the-scenes pressure on employees.

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