Tiffany’s president to retire in 2012
New York City — Tiffany & Co. announced that James Quinn will retire in early 2012. Quinn joined Tiffany in 1986 and has served as president since 2003, responsible for the company’s sales outside the Americas.
Michael Kowalski, chairman and CEO, said, “Jim’s contributions to Tiffany over his long and illustrious career have been enormous. In particular, his leadership of the global expansion of the Tiffany & Co. brand has been transformative for the company. Over the past 25 years, few have contributed as much to Tiffany as Jim. A search has been commissioned for a senior executive to assume Jim’s responsibilities for the Asia-Pacific, Japan and Europe regions as well as Emerging Markets. This individual will report directly to me as an executive vice president.”
J.C. Penney awarded for top customer service
Plano, Texas — J.C. Penney announced that, for the third consecutive year, it was ranked No. 1 among department store retailers in the Customers’ Choice survey released by the NRF Foundation and American Express.
According to the company, the positive results are due to its CustomerFIRST initiative. Launched in 2008, CustomerFIRST is a comprehensive customer service training program that empowers every associate to make customers their top priority and provide an easy, exciting and engaging shopping experience to more than half of America’s families who shop at J.C. Penney each year, the company said.
"Customer service is a key point of differentiation for J.C. Penney, and earning this honor for the third consecutive year validates the progress we have made toward our vision of becoming America’s favorite shopping destination," said Myron Ullman, III, chairman and CEO of J.C. Penney. "We know there is a correlation between highly satisfied customers and increased sales, and our 150,000 associates continue to work every day to build deeper, more enduring relationships that give customers the confidence to shop with us more often and spend more when they do."
Former AEO exec to take on CEO role at Wet Seal
Foothill Ranch, Calif. — Specialty apparel retailer Wet Seal announced that it has entered into an employment contract with Susan McGalla to serve as its new CEO through Aug. 8, 2014. McGalla will assume her position as CEO on Jan. 18. Ed Thomas will remain as interim CEO until Jan. 18, and thereafter will remain employed by the company until Feb. 8, to assist with transition.
McGalla joins Wet Seal after her 14-year tenure with American Eagle Outfitters. She most recently served as its president and chief merchandising officer, leading a portfolio of four brands reaching customers ranging across the children’s, teen and young contemporary demographic spaces.
McGalla stated, “I am very excited to assume the CEO helm at Wet Seal. The company has tremendous growth potential, and the financial strength to execute its growth and other business strategies. I look forward to partnering with management and the board of directors to build upon the success of this well recognized juniors and young contemporary retail franchise.”