Tourneau deploys Micros-Retail Open Commerce Platform
WESTBORO, Mass. — Micros-Retail, a division of Micros Systems, announced that luxury watch retailer Tourneau has completed a successful launch of the Tourneau.com website utilizing Micros-Retail Open Commerce Platform.
The new Tourneau.com realizes the potential of Micros-Retail’s all-channel solution set, including Micros-Retail’s order management system, retail porter, and Open Commerce Platform. In the near future, the Relate CRM solution will drive Tourneau’s clienteling efforts, which will allow sales professionals to provide white glove service to their customers, regardless of where the transaction begins or ends–on the web, mobile, or in-store.
"When embarking upon this new venture, we were impressed by the variety of Micros-Retail’s offerings and its forward-thinking multichannel approach. The integration of technology across all touch-points of the business affords a seamlessness that can truly benefit our business and our customers," said Don McNichol, SVP direct marketing of Tourneau.
With the introduction of its new site, Tourneau brings to the market a destination website for its loyal customer base with a site experience that breathes innovation and highlights the luxury of the brands it sells. The site acts as a showcase for the timepieces, with high-resolution product photography that showcases even the slightest detail and highlights the inner-workings of the pieces.
NRF: Holiday forecast upgraded to 3.8% rise
WASHINGTON, D.C. –The National Retail Federation said Thursday that it has upwardly revised its holiday forecast, now expecting holiday sales to rise 3.8% this year to a record $469.1 billion.
NRF’s initial forecast, announced on October 6, called for anticipated sales growth of 2.8%. While a 3.8% sales increase is considerably above the 10-year average sales increase of 2.6%, it is still lower than the 5.2% increase the retail industry saw last year, said NRF.
“After strong sales reports in October and November, along with a successful Black Friday weekend, retailers are cautiously optimistic that this season will turn out better than initially expected, bringing added stability to our recovering economy at a time when America needs it most,” NRF president and CEO Matthew Shay said. “However, a number of factors, including the debt crisis in Europe and continued political wrangling in Washington, could impact consumer spending this holiday season and into 2012.”