OPERATIONS

Town Shoes selects PeopleAnswers for HR solution

BY Katherine Boccaccio

Dallas — HR solution-provider PeopleAnswers and Canada-based Town Shoes, which sells under Town Shoes and The Shoe Co., announced Tuesday that Town Shoes will use the PeopleAnswers pre-employment and employee selection solution in its 124 stores across Canada.

“As a growing retailer in a very competitive industry, it’s critical to have a standard – and efficient – hiring process across all of our stores to improve the quality of our hires and maintain our unique store brands,” said Yvonne Faulkner, VP sales and operations, Town Shoes.

Town Shoes will use the PeopleAnswers assessment test to prescreen and hire manager and associate job candidates who share many of the same behavioral traits with its current strong performers. With candidates taking the assessment test, Town Shoes expects to see higher employee retention and sales. Hiring managers will also use PeopleAnswers as a guide for interview content and employee development.

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Retail Social Juice Index adds 70 brands

BY Staff Writer

Albany, N.Y. — Social media marketing agency Media Logic said Tuesday that 70 new brands have been added to its Retail Social Juice Index, bringing the total number of tracked brands to nearly 700.

The additions, including eBay, DKNY and Zappos, creates a more comprehensive industry index and provide users with a broader competitive set for comparison, according to Media Logic.

The Retail Social Juice Index measures social engagement of brands across Facebook and Twitter. Media Logic assigns a weighted value to individual interactions based on a proprietary formula, and then distills the data into a single useful number, providing daily measurement of the effectiveness of the measured brands’ social promotion efforts.

“Retailers are using the Retail Social Juice Index to uncover, adopt and apply Facebook and Twitter best practices,” said Ron Ladouceur, Media Logic executive VP and creator of the Index. “But the Index is more than a simple tactical guidepost for retailers. By analyzing interaction among brands that consistently score in the 150-point range or higher, users of the Index gain insights that go much deeper; brands can gain insight into psychographics that drive social marketing and business models that appeal to social audiences.”

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Rite Aid, WorkPlace Systems team for workforce management solution

BY Staff Writer

New York City — Retail workforce management solution-provider WorkPlace Systems announced that Rite Aid will use WorkPlace OnLine, a cloud-based Schedule and Attendance Management service, at all Rite Aid stores.

The cloud Workforce Management solution will enable Rite Aid to improve the visibility, efficiency and control of pharmacy schedules and associated data such as labor costs and open shifts at all of its stores. This will provide improved labor utilization, reduced schedule administration time and improved compliance with all schedule-related processes, according to WorkPlace Systems. An additional strategic goal is aimed at improving work-life balance for pharmacists through the use of the associate portal for viewing and confirming schedules, making time off requests and shift bidding.

WorkPlace OnLine is being implemented using the WorkPlace Rapid Implementation Approach, which is in part facilitated by the service being provided in the “cloud” and accessed via a web browser. Implementation of WorkPlace OnLine at all Rite Aid stores is expected to be completed by March 2012.

“Rite Aid selected WorkPlace based on their expertise on scheduling associates across multiple locations, user friendliness and their rapid implementation strategies,” stated Dave Markley, VP of financial and labor analysis at Rite Aid.

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