ECOMMERCE

Toys ‘R’ Us adds multichannel services

BY CSA STAFF

Wayne, N.J. Toys “R” Us said Thursday it has added multichannel services, including online ordering with same-day in-store pickup options, and inventory checking options for online customers that allow shoppers to check product availability in stores nationwide or on Toysrus.com and Babiesrus.com.

Store associates can also help locate items in nearby stores or order them online to be shipped to a customer’s home free of charge.

“We know that an increasing number of customers are using our e-commerce site not only to make purchases but to research products available in our stores, and we are pleased to offer streamlined services to help busy parents and gift-givers save time and shop more efficiently,” said Greg Ahearn, senior VP marketing and e-commerce, Toys “R” Us.

Beginning Oct. 26, online shoppers can use the Buy Online, Pick Up In-Store service, which guarantees in-store access to more than 7,500 items within two hours of ordering, said the company. The service will be available at about 260 Babies “R” Us stores nationwide, as well as at targeted Toys “R” Us stores in major U.S. markets and metropolitan areas, including Atlanta; Austin; Boston; Chicago; Los Angeles; Miami; Seattle; and Washington, D.C.

The company said it plans to expand Buy Online, Pick Up In-Store to include all Toys “R” Us locations nationwide by the middle of next year.

Toysrus.com will offer free shipping deals throughout the holiday season, according to the toy retailer.

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Jan-30-2013 03:08 pm

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MARKETING/SOCIAL MEDIA

Starbucks launches in-store digital network

BY CSA STAFF

Seattle — Starbucks on Wednesday launched an in-store digital network for customers with mobile devices, in a partnership with Yahoo.

The network will provide customers with six channels: News, Entertainment, Wellness, Business & Careers, My Neighborhood and Starbucks. It is powered by free WiFi and developed for screens big and small. Customers with WiFi enabled laptops, tablets or smartphones can visit the network while in line or while enjoying their favorite beverage in the cafe.

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OPERATIONS

Century 21 automates hiring process with Kronos solution

BY CSA STAFF

Chelmsford, Mass. — Century 21 Department Stores has chosen Kronos’ selection and hiring solution to manage the end-to-end hiring process for its 3,500 employees. With the solution, the retailer anticipates a 50% reduction in the time it currently spends on hiring new employees for its retail stores and corporate office.

Century 21 Stores was looking for a way to reduce turnover and make smarter hires. The Kronos solution allows the organization to focus only on the best applicants for Century 21 by offering managers and recruiters for Century 21 stores guidance, structured interview guides, and assessment results aimed at making the best hiring decision.

The solution also will enable Century 21 to improve workforce productivity by automating the entire hiring process, from receiving electronic applications and resumes to complete onboarding with e-Signature.

"The primary reason we selected Kronos is that it provides an end-to-end solution for both our corporate and store employees and its behavioral assessments,” said Jenifer Thoma, director, human resources, Century 21 Stores.

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