OPERATIONS

Toys “R” Us launches international shipping for online orders

BY Staff Writer

Wayne, N.J. – Toys “R” Us announced that international shipping is now available for online orders on Toysrys.com and Babiesrus.com to more than 60 countries across Asia, the Caribbean, Central America, Europe, North America and South America. The company is providing this service to its customers in partnership with i-parcel, a leading international air express company that facilitates global shipping capabilities.

Through this partnership, i-parcel will facilitate the international sale, transport and delivery of products for this new online shipping option to customers around the world. To ensure a seamless customer experience, i-parcel will also handle all customer service inquiries related to specific shipments and deliveries.

Customers can select international shipping for eligible items, as noted on the product detail page. Once a destination is chosen, the customer will be directed to an i-parcel page where all taxes, shipping and duty information and costs will be displayed. The customer will then complete their transaction with i-parcel through its site.

As part of the company’s enhanced omnichannel capabilities, customers in the U.S. can also take advantage of this new service when shopping at their local store. With the help of a store associate, shoppers can send relatives and friends around the world gifts for special occasions year-round. When placing international orders at Toys “R” Us and Babies “R” Us stores nationwide a customer’s billing and shipping addresses do not need to be the same.

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D.Currie says:
Jun-10-2013 11:32 am

On the internet shopping is
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D.Currie says:
Jun-10-2013 11:32 am

On the internet shopping is becoming a way of life for many customers. They enjoy to be able to shop whenever they have a few extra minutes, and accept the fact that they can look at the internet stores from any place with access to the Internet. deliver to Singapore

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OPERATIONS

Alliance Data signs multi-year renewal agreement with Crate and Barrel

BY Staff Writer

Dallas — Alliance Data Systems Corp., a provider of loyalty and marketing solutions derived from transaction-rich data, announced its Retail Services business has signed a multi-year renewal agreement to continue providing the private label credit card program for multichannel home furnishings retailer Crate and Barrel.

This year, in partnership with Alliance Data, Crate and Barrel introduced a rewards-based credit card that allows customers to earn rewards across all three brands: Crate and Barrel, CB2 and The Land of Nod.

For every $200 spent at Crate and Barrel, CB2 or The Land of Nod, customers will receive a $10 reward that can be used at any of the three brands. In addition to rewards, the program provides cardholders special financing and access to other exclusive cardholder offers. Alliance Data will support Crate and Barrel with new card issuance and ongoing marketing programs targeted at cardholders in order to help the company grow and retain a strong, loyal customer base.

“We are excited to continue to evolve the Crate and Barrel credit card by rewarding our best customers for their loyalty,” said Jennifer Olsen, chief marketing officer of Crate and Barrel.

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Walmart to unions: “That’s all you got?”

BY CSA STAFF

Organized labor was crowing this week about a protest, or was it a strike, involving 88 Walmart employees at 28 stores in 12 states who didn’t show up for work on Tuesday.

Big deal. Eighty-eight employees not showing up at 28 stores works out to three employees per store. That level of absenteeism isn’t enough to even register on the radar of a busy Walmart store manager, especially one running a large store with upwards of 500 employees who is accustomed to plenty of drama. In other words, the challenging of compensating for employees who don’t show up, for whatever reason, is an operational issue with which store managers are very familiar.

The alleged strike was organized by a group calling itself Making Change at Walmart and was timed to coincide with the company’s annual fall investor conference. The group and others of its ilk have employed similar tactics in the past to portray Walmart’s relationship with its employees as frayed. Also this week another group called SumOfUs.org actually bought ads in local newspaper decrying Walmart’s treatment of workers and organized protests in Bentonville.

While the ads were running and the protests were underway, Walmart U.S. COO Gisel Ruiz was telling a different story to the financial community. A former hourly store associate herself, Ruiz began with the company some 20 years ago and said she was confident that employee engagement was at an all-time high.

She said 80% of associates received bonuses the past several quarters and over the past four quarters 162,000 associates were promoted. One million of the company’s employees and their family members are covered by health plans and there were five million applicants to work for the company last year.

"People want to work at Walmart," Ruiz said.

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