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Toys “R” Us records Q3 loss

BY Katherine Boccaccio

Wayne, N.J. –Toys “R” Us reported Friday an operating loss of $75 million for the quarter ended Oct. 29, compared with a loss of $62 million in the year-ago period. Adjusted EBITDA was $36 million, compared with $49 million in the prior year.

Sales dipped to $2.7 billion from $2.72 billion a year earlier, and same-store sales fell 2.2% domestically and 3.9% internationally.

"During the third quarter, we prepared for the upcoming holiday season and took some important steps to position the company for long-term growth," Jerry Storch, chairman and CEO, said,

Toys “R” Us acquired a majority stake in its China and Southeast Asia operations and has opened its debut store in Poland.

“International growth in new and emerging markets remains a key part of our overall business strategy," said Storch.

On the homefront, the toy retailer said its priorities include creating new ways for customers to shop seamlessly between online and bricks and mortar businesses.

Through the end of the third quarter of fiscal 2011, Toys “R” Us invested $266 million primarily to convert, expand and remodel existing stores, open new stores and upgrade its information technology systems and capabilities, compared to $231 million in the prior year.

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Gordmans to open near Denver in 2012

BY Katherine Boccaccio

New York City –Brixmor Property Group announced two retailers will join Arapahoe Crossings, located Aurora, Colo., a suburb of Denver.

Omaha-based department store retailer Gordmans is slated to open during fall 2012 with a 55,000-sq.-ft. store.

In early 2012, Chuck and Don’s Pet Food Outlet will open a 7,000-sq.-ft. store adjacent to King Soopers grocery store.

Gordmans and Chuck and Don’s Pet Food Outlet will be joining more than 30 shops and services including Kohl’s, King Soopers, Marshall’s, Office Max, Big Lots and AMC Theaters.

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Big Tall Direct partners with TrustPilot for online satisfaction reviews

BY Katherine Boccaccio

Dallas –Online menswear retailer Big Tall Direct said Friday it has partnered with TrustPilot to measure customer satisfaction.

"By integrating TrustPilot with our existing systems, our potential consumers benefit from the shopping experience of our established consumers", said Rob Schlein, president, Big Tall Direct.

The TrustPilot badge displays on the opening and closing pages of a customer transaction. A customer may read reviews from other customers to build confidence in their shopping decision. After a purchase is made, TrustPilot automatically dispatches an email about 10 days later to coincide with the delivery of product and asks for a consumer opinion. That opinion allows for a satisfaction rating of 1 to 5 stars, and allows for comments.

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