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Trending Stores: REI, Washington, D.C.

BY CSA STAFF
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REI has opened it largest location on the East Coast, a 51,000-sq.ft. flagship in Washington, D.C.

The store is designed to offer members of the outdoor community a place to meet and plan adventures — and shop for outdoor gear. It includes such features as a 1,052-sq.-ft. cafe, outdoor courtyard with a fire pit and tables, and a community space that offers a robust schedule of free and low-cost in-store classes for cycling, paddling, fitness, hiking and camping, climbing, snow sports, photography and wilderness medicine.

Designed in partnership with CallisonRTKL, the new REI is in the building formally known as the Washington Coliseum and Uline Arena, and opened in 1941. Memorabilia related to the many famous events that took place in the building, including one of the first U.S. performances by The Beatles, is located throughout the store.

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TECHNOLOGY

First Look: Check out Walmart’s new BOPIS machine

BY Marianne Wilson

Walmart is testing new technology that could revolutionize the way customers pick up purchases they ordered online.

The discounter has installed a giant machine in a store in Bentonville, Ark., close to its headquarters, that automatically distributes online orders to users of Walmart's buy-online-pickup-in-store service, reported Business Insider. The machine is located directly inside the store's entrance.

According to the report, when customers place an online order for in-store pickup at the location, they get an order number. When the person arrives at the tower, he or she enters the order number into the machine, which then spits out the customer's package.

"We know speed and convenience are important to our customers, and we're always looking for new ways to bring it to them," Walmart spokesman Kory Lundberg told Business Insider. "We are excited to be one of the first companies to test this new technology and are looking forward to hearing feedback from our customers and associates."

Field Agent, a consulting firm that conducts on-location auditing and research, sent several of its “agents" to try out the machine.

To see a video, click here.

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R.Brittain says:
Oct-31-2016 03:52 pm

Wrong city...
According to the video site the machine is in Walmart Store #1, which is actually in neighboring Rogers, AR instead of Bentonville. Rogers is bigger than Bentonville; though Bentonville is better known as Walmart's HQ and the home of Sam Walton's original dime store (now the Walmart Museum), the very first Walmart (1962) was in Rogers, and the current Store #1 is its successor.

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C-SUITE

Lowe’s appoints new customer experience leader

BY Deena M. Amato-McCoy

To bolster its omnichannel efforts, Lowe’s promoted Michael McDermott to chief customer officer.

McDermott, who currently serves as Lowe's chief merchandising officer, will be responsible for creating experiences that best serve customers and differentiate Lowe's in an omnichannel environment. This includes leading strategies, customer insights, customer experience design and marketing.

He will also continue to oversee the company's full merchandising offer-ing for all Lowe's U.S. stores and Lowes.com, as well as all global sourcing activities. He will report to Robert Niblock, Lowe's chairman, president and CEO.

McDermott will succeed Michael Jones, who is leaving to pursue new opportunities.

McDermott joined Lowes in 2013 as senior VP and general merchandising manager — building and maintenance, and was responsible for Lowe's lumber and building materials, millwork, hardware and tools and rough plumbing and electrical divisions. Prior to Lowes, he served as sales leader — appliances for General Electric, and was also a member of the company's corporate commercial council.

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