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Visa: Digital commerce on the rise

BY Dan Berthiaume

Foster City, Calif. – Consumers are spending more money via digital commerce than ever before. According to a new survey from Visa and GfK Research, “The Way We Pay,” more than half of respondents are more comfortable spending money online today than five years ago. The data shows that consumers are spending more than they ever have – exceeding $1 billion per day on the Visa network in 188 days since January.

In addition, 53% of respondents who buy online do so without going to a retail store to see or test a product before buying online, suggesting the popularity of showrooming may be on the decline. Twenty-seven percent of smartphone owners and 24% of tablet owners have made an online purchase in the past 12 months. Other findings include:

  • Twenty-seven percent of smart phone users and 24% of tablet owners have used their mobile device to make a purchase in the past year.
  • The mobile-payments market is expected to grow by 31% this year to $235.4 billion, and to increase by more than three-fold by 2017.
  • More people (57%) say that digital wallets already have, will or may replace a physical wallet in the next five years than those who say it will never happen (43%).
  • On average, 40% of respondents carry less than $20 in their wallet.

The survey was conducted by telephone of 1,000 U.S. consumers age 18 and older, 500 men and 500 women, in August 2013.

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UGG Australia launching online customization tool

BY Marianne Wilson

New York — UGG Australia will launch UGG by You, an online customization tool putting customers in control of the design process and transforming a visit to the retailer’s website from a shopping trip to a creative experience.

The customization tool allows consumers to mix and match an array of color schemes on two classic styles, the UGG Classic Short sheepskin boot and its Fluff Flip Flop, through a user-friendly design tool. There are over 11,000 color, outsole and trim combinations possible through the footwear personalization tool.

"UGG lovers have a unique, emotional connection with our brand, and with each pair they buy," said UGG Australia president Constance X. Rishwain.

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Neiman Marcus to invest $100 million in omnichannel project

BY Marianne Wilson

New York — Luxury department store retailer Neiman Marcus Group plans to invest in a $100 million project designed to drive sales across all its retail channels: physical stores, mobile and online, the Dallas Business Journal reported.

The report, which cited a filing with the Securities and Exchange Commission, described the project as a multi-year initiative to develop a merchandising platform across all brands and channels.

The development of the platform is expected to begin during fiscal 2014. It is targeted for implementation in fiscal 2016.

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T.Platt says:
Oct-11-2013 11:55 am

@NiemanMarcus to invest $100M in #omnichannel; grows sales, profits via #CEM http://amex.co/13rIN5K

T.Line says:
Oct-11-2013 05:31 am

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