OPERATIONS

Visa Survey: 77% of Americans haven’t finished shopping

BY Marianne Wilson

San Francisco — A new survey conducted this past weekend by Visa Inc. shows that 77% of consumers still need to buy holiday gifts this week. These last-minute shoppers will spend an average of $278 in the final days leading up to Christmas and Hanukkah.

Procrastination is running rampant this year, with 13% of consumers planning to purchase all of their gifts in this final week. The survey data also shows that 8% of shoppers will purchase three quarters of their gifts this week, while 16% will purchase half of the gifts on their list this week. And 51% of consumers will be purchasing a quarter of their gifts this week.

"With this many Americans still desperate to buy gifts, we are officially in the red zone for ‘panic shopping’," said Jason Alderman, Visa’s senior director of global financial education. "When shoppers panic, they throw money at the problem and often overspend to get a gift – any gift – in time for the holidays."

With six days until Christmas, the U.S. holiday shopping season is better than expected, with discounts deep enough to bring in shoppers who are searching for bargains but not showing the desperation seen in the recession.

Department stores like Macy’s Inc are shaping up to be among the big winners, while apparel retailers are being hurt as mild weather limits demand for winter clothes.

"Some of the women’s retailers that were doing well earlier in the year are getting hurt this holiday by the resurgence of the department store," said Craig Johnson, president of Customer Growth Partners, a retail consulting firm.

Customer Growth Partners, which has been one of the most bullish forecasters of sales heading into the holiday season, estimated that U.S. retailer sales on Saturday were $26 billion, just shy of the $27 billion spent on "Black Friday," the day after Thanksgiving, which traditionally kicks off the holiday shopping season.

Johnson was one of the most bullish forecasters coming into the holiday season. Now others are joining suit.

ShopperTrak, which monitors traffic at shopping malls, now expects sales in November and December to rise 3.7 percent, up from its September forecast of 3%.

Last week, the National Retail Federation raised its forecast, calling for holiday sales to rise 3.8%. In October, it forecast a gain of 2.8%.

To be sure, that NRF forecast is still less than the 5.2% increase reported for 2010. Unemployment was still 8.6% in November and lower-income shoppers have been making use of such plans as layaway to paying for holiday items.

So many analysts said sales are not exceptionally strong or exceptionally weak.

"There’s more that’s normal here than people want to let on," Edward Jones analyst Matt Arnold said.

ShopperTrak cofounder Bill Martin said that discounts were more in the 30 percent to 40% range, instead of the 50% to 60% seen last year.

On Saturday, he said it was hard to find parking spaces at the malls he visited and he saw lots of people with packages. In other words, it was a typical weekend before Christmas.

"It’s been a typical shopping pattern," he said.

Overall, traffic to stores may be off a couple of percentage points. But that’s because more people are shopping on line, he said.

IBM Benchmark, which tracks transactions on the websites of hundreds of the top retailers, said on Monday it now expects online sales to rise 9.5% to 10% in December from a year ago.

Trutina Financial chief investment officer Patty Edwards said what she saw at Target this weekend was stocked shelves and normal discounts.

"There weren’t any specific markdowns that were overly compelling, but conversely, there didn’t seem to be any shortages of items at all," Edwards said.

keyboard_arrow_downCOMMENTS

Leave a Reply

No comments found

Polls

Consumer confidence is high. Is that reflected in your stores’ revenues?

View Results

Loading ... Loading ...
OPERATIONS

IBM report: Holiday shopping from mobile devices on the rise

BY Katherine Boccaccio

Bethesda, Md. — IBM on Monday released its Benchmark projection for online sales for the month of December, showing that online sales are expected to grow by 9.5% to 10% year-over-year.

For the week of Dec. 11, the report showed that online sales rose 10.8% over the same week in 2010. Mobile traffic increased to 12.1% of all online retailing sessions, compared with 5% over the same week last year and reflecting a 143.9% increase.

Holiday sales from mobile devices grew in total, reaching 8.9% versus 3.8% on this week last year — a 134.4% increase.

keyboard_arrow_downCOMMENTS

Leave a Reply

No comments found

Polls

Consumer confidence is high. Is that reflected in your stores’ revenues?

View Results

Loading ... Loading ...
OPERATIONS

Toys ‘R’ Us stores to stay open round the clock til Christmas

BY Katherine Boccaccio

Wayne, N.J. — Toys “R” Us said Monday it will keep stores nationwide open for the 112 hours before Christmas, with doors staying open from 6 a.m. Dec. 20, to 10 p.m. on Christmas Eve.

This is the second consecutive year that the retailer has remained open for 24-hour shopping in the days leading up to Christmas.

The Toys “R” Us flagship in New York City’s Times Square is staying open even longer, having been open since 6 a.m. on Dec. 16 and not closing until Christmas Eve.

keyboard_arrow_downCOMMENTS

Leave a Reply

No comments found

Polls

Consumer confidence is high. Is that reflected in your stores’ revenues?

View Results

Loading ... Loading ...