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Wal-Mart to offer consumers tech-support services

BY CSA STAFF

In a new challenge to Best Buy Co., Wal-Mart Stores is selling a new support service to help shoppers set up consumer electronics in their homes.

The chain began rolling out the service this month through a third-party contractor, N.E.W. Customer Service Cos., and is making it available through all of its U.S. Walmart stores in time for the holiday season.

The services available range from helping with basic television installation, to setting up a home theater, wireless router network or a home office computer network.

The service includes a preliminary consultation and a tutorial after installation is completed.

In an e-mail to Reuters, Best Buy said Wal-Mart’s entry to home delivery and installation services via third-party contractors might be “sufficient” as consumers don’t expect the discount chain to “specialize in technology to the same degree” as Best Buy and its tech support task force, Geek Squad.

“Geek Squad helps people with their PCs, TVs and other tech gear no matter where they bought their devices, so Wal-Mart customers can feel confident they can still depend on Geek Squad for tech support,” said Best Buy spokeswoman Paula Baldwin, in the Reuters report. 

Best Buy said last month it would hire more staff for the U.S. holidays and was betting that services such as its Geek Squad repair assistance would give it a competitive edge.

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Office Depot announces availability of Windows 7

BY CSA STAFF

BOCA RATON, Fla. Office Depot announced the retail chain will offer Windows 7. Customers will be able to purchase the highly anticipated software at any one of the Office Depot retail store nationwide or online at www.officedepot.com/windows7.

Customers who currently own a PC can upgrade to Windows 7 Home Premium for only $119.99 or Windows 7 Professional for only $199.99. To help customers select the suitable software, Office Depot store associates have undergone Windows 7 training.

As part of the Windows 7 launch, Office Depot are offering their customers deals such as free installation until Jan. 2; over $1,000 worth of software after instant, mail-in and/or upgrade savings when purchased with any Windows 7 or Microsoft Office software, valid until Dec. 26; a coupon book with over $300 in storewide savings when a customer purchases Windows 7 valid until Nov. 21; and free online tutorials to help customers get started using Windows 7

Office Depot’s Tech Depot Services is offering support for Windows 7 customers such as Windows 7 data backup service; Windows 7 optimization and protection services, priced at $59.99; and personalized, 1-on-1 Windows 7 tech support for 90 days, including 1,500 how-to tutorials to help guide you through Windows 7, available 24/7 and priced at $59.99.

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Target gets ready for Carlos Falchi

BY CSA STAFF

MINNEAPOLIS , Minn. Target is partnering with designer Carlos Falchi to launch a limited-edition handbag collection, Carlos Falchi for Target.

This collection is the ninth handbag launch in a series of limited-time-only accessories at Target. The Carlos Falchi for Target collection will be available at most Target stores nationwide and at Target.com beginning Nov. 1 through Dec. 27.

The Carlos Falchi for Target collection features the designer’s combinations of color, pattern and texture in deep hues and jewel-tones on signature silhouettes.  The line also includes hobos, satchels, shoulder and messenger bags in shades of plum, teal, brown, black and gray with interior compartments and everyday-sized pockets.  The collection features Falchi’s collage techniques and python-inspired solid prints finished with stitch detailing.  The Carlos Falchi for Target collection ranges in price from $19.99 to $49.99.

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