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Walgreens Healthcare Clinic launches mobile scheduling app

BY Dan Berthiaume

Deerfield, Ill. — Healthcare Clinic at select Walgreens, located at more than 400 Walgreens stores nationwide, and iTriage, a consumer healthcare technology company, are launching a nationwide mobile appointment scheduling app. The expanded free mobile service, previously piloted in Denver and Chicago, is now available to patients in Healthcare Clinic at select Walgreens markets across the U.S.

Appointment setting through iTriage is fully integrated, so patients will not simply be requesting an appointment, but actually booking one. They will receive an immediate confirmation.

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RSR launches self-assessment tool for omni-channel maturity

BY Dan Berthiaume

Austin, Texas — Retail Systems Research (RSR) today launched the RSR Omni-channel Maturity Survey, an online self-assessment tool that helps retailers determine where they are on the road to omni-channel maturity. Sponsored by Starmount, the survey enables retailers to understand the traits of today’s omni-channel leaders and the technology infrastructure that is required for omni-channel retailing.

It allows retailers to benchmark their omni-channel progress against best-in-class performers and provides recommendations on how to successfully reach the next level of omni-channel maturity. The free self-assessment survey takes approximately 20 minutes to complete and is comprised of six sections: customer, product, inventory, order/fulfillment, locus (the harmonization of the digital and physical worlds), and technology. Individual survey responses are kept confidential. At the end of the survey, retailers will receive a comprehensive and personalized analysis of their results and recommendations and an email copy to share with colleagues.

"Omni-channel retailing is arguably the hottest topic in retail today, yet omni-channel excellence is a goal that eludes most retailers," said Brian Kilcourse, managing partner, RSR. "Retailers must redesign their operating model and invest in numerous systems in order to deliver true omni-channel excellence, and RSR’s Omni-channel Maturity Survey provides a roadmap to help them get there. RSR is excited to introduce this landmark self-assessment tool in partnership with Starmount."

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CashNetUSA Survey: Almost half of Americans will cut holiday spending

BY Dan Berthiaume

Chicago — Almost half of Americans (46%) report they will spend less on the holidays than last year, with those living in the South more likely than any other region to say they plan to spend less this year at 55%.

An online survey conducted in October 2013 among 2,014 Americans ages 18 and older by Harris Interactive on behalf of online lender CashNetUSA also shows that only 8% of Americans indicate they plan to spend more on the holidays this year than last year and 37% indicated they would spend the same as last year.

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