OPERATIONS

Walgreens president of pharmacy to retire

BY Ryan Chavis

Deerfield, Ill. — Walgreens announced that Kermit Crawford, president of pharmacy, health and wellness, will retire, effective Dec. 31, after 31 years with the company. Crawford plans to join the University of Southern California’s School of Pharmacy, where will serve as executive in residence and senior adviser to the Dean. He also will serve as a senior counselor to Walgreens president and CEO Greg Wasson.



“Words cannot capture the magnitude of Kermit Crawford’s impact on Walgreens and our people, on America’s retail pharmacy industry and on the health and wellbeing of millions of customers and patients we have been privileged to serve over the years,” Wasson said. “Kermit has well-positioned Walgreens for the future, and I appreciate his willingness to serve as my senior counselor and continue his remarkable influence on our company and future — and I look forward to working together in our new capacity.”



Crawford began his career with Walgreens as a pharmacy intern in 1983, and advanced steadily through the ranks.

“After 31 years with Walgreens, starting as a pharmacy intern in my 20s, the time is right to retire from the company to broaden my horizons and seek new ways to serve,” Crawford said. “I love Walgreens, and cherish my years and friends here and the incredibly dedicated people across the company. To me, community pharmacy has long been an unsung hero in our healthcare system, helping primary caregivers to provide convenient, affordable and essential health-and-wellness services in neighborhoods across America. I look forward to continuing to help Greg Wasson and the team to advance the role of community pharmacy in health care as I also pursue other opportunities to provide leadership in new areas.”

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Survey: More than half of online shoppers more conscious of security

BY Dan Berthiaume

London — Fifty-four percent of online shoppers feel that they are more conscious of their security online compared to 12 months ago, following a string of high-profile security breaches at various international retailers and brands. Of the 2,000 online consumers surveyed as part of EDigitalResearch’s and IMRG’s EcustomerServiceIndex, half (50%) felt that retailers should be doing more to keep them safe online, especially in the wake of yet more data and security breaches in 2014.

While a handful of consumers think that reminders to update passwords and security notifications would be helpful, the majority of respondents feel that it is up to retailers to invest in stringent security and privacy policies to keep customers safe when shopping online.

Of the 2,000 online consumers surveyed, almost one in four (24%) have (or have a family member who has) been a victim of a fraudulent transaction online in the past. However, a significant percentage of those surveyed were not aware of basic security measures, such as regularly updating their passwords. Less than half (43%) said that they update their passwords every three to six months, while 6% of those surveyed were not aware they could do this. Similarly, just two-thirds (69%) use different passwords for different sites and 5% of online consumers were unaware that this is a possibility.

"It is clear from our latest set of results that security really has become a crucial factor in the online customer journey for consumers,” said Derek Eccleston, commercial director at EDigitalResearch. “Onus from consumers is very much on retailers to invest in and improve their security measures for their online customers – over two thirds (67%) expect organizations to contact them immediately (within six hours) by email or phone if security had been breached and it leads to a potential loss of data."

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Corner Bakery Café improves human resources, accounting with Altametrics

BY Dan Berthiaume

Dallas — Corner Bakery Café has implemented Altametrics’ E-Restaurant and E-SmartClock solutions to improve labor, food, human resources and administrative costs at all of its cafes, with full launch beginning in August. After a three-month test in 10 company-owned stores, Corner Bakery Cafe implemented ESmartClock technology, which features an easy-to-use touch-screen and provides real-time visibility, monitoring and alerting of critical labor elements such as proactive notification of an employee approaching overtime.

Corner Bakery Café also sought a new time-keeping platform that would fully integrate the time-keeping and scheduling functionalities, and to change the way it projects labor needs and expedite basic accounting and human resources functions. The company looked for a precise model that could forecast labor based on tasks required, and could pull invoices and pay partners more easily.

After exploring several platforms, Corner Bakery Cafe chose to adopt Altametrics’ ERestaurant technology. In addition to leveraging the forecasting engine to deliver a more accurate and efficient crew schedule, ERestaurant is fully integrated with ESmartClock. The two elements work in concert to help managers ensure crew schedules are properly executed and ultimately provide improvements in labor costs. Similarly, ERestaurant allows for simplified product ordering and inventory management resulting in improvements in food costs

"Our ability to adopt forward-thinking technology has put us in the position to more than double our national footprint by 2017,” said Gary Price, president of Corner Bakery Cafe. “For that reason, we knew there was room for growth in the way we handle a number of our staffing, scheduling, human resources and administrative functions. Through a lengthy research phase, and due diligence of a number of different cloud-based solutions, we knew Altametrics’ technology platforms would meet and exceed our needs."

To maintain its rapid ascent atop the nation’s list of fastest growing fast-casual brands, Corner Bakery Cafe needed help to strengthen its economic model as well as create operational enhancements for its general managers.

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