News

Walmart opens first superstore in Canada’s Maritimes

BY Marianne Wilson

Halifax — Walmart Canada on Friday opened its first supercenter in Atlantic Canada, in the Halifax Shopping Centre Annex in Halifax.

The store is one of 37 supercenter projects planned for the company’s current fiscal year, which ends January 31, 2014. The projects, which were announced earlier this year, include building new stores and expanding, remodelling or relocating existing stores and represent an investment of more than $450 million in the Canadian economy.


The Halifax Centre Walmart originally opened as a Walmart discount store in 2001. The renovated 145,000-sq.-ft. supercentre now offers a full line of groceries, including bakery goods, deli, meat and dairy products, and fresh produce, in addition to the existing departments including electronics, home décor and apparel. The store also offers a pharmacy, vision centre, connection centre for wireless services, photo centre, portrait studio, Tire & Lube Express for automotive services, Good to Go! Lotto, McDonald’s and Western Union.

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News

Report: E-tailers beat omnichannel peers in customer satisfaction

BY Dan Berthiaume

Chicago — Pure-play e-tailers are doing a better job in satisfying their customers overall than omnichannel retailers, but omnichannel retailers have an edge in select functional areas like checkout. According to results of the mid-year Customer Feedback Index (CFI) from OpinionLab, e-tailers had an average CFI score of 481, compared with a CFI average of 457 for omnichannel retailers.

However, omnichannel retailers still beat e-tailers in functional mean ratings for individual aspects of customer service, such as home page, service and support, products and checkout. Meanwhile, customers were more satisfied with e-tailers in the functional areas, including search, account and information. Interestingly, both subsets of the retail sector covered by the report had overall CFI scores below the industrywide average of 557.

Individual retailers that scored exceptionally well in the CFI include Guitar Center, whose CFI score of 570 is among the best of all omnichannel retailers, and Newegg, whose CFI score of 645 outperformed the e-tail average by 34%.

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FINANCE

Dunkin’ Donuts Q2 profit doubles

BY Marianne Wilson

Canton, Mass. — Dunkin’ Brands Group, parent of Dunkin’ Donuts, beat Wall Street expectations by more than doubling its second-quarter profit. The company reported a profit of $40.8 million for the period ended June 29, up from $18.5 million a year ago. The year-earlier period included a $20.7 million increase in a litigation reserve.

Revenue increased 5.9% to $182.5 million from $172.4 million. U.S. same-store sales rose 4% at Dunkin’ Donuts shops and improved 1.6% at Baskin-Robbins shops.

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