FINANCE

Walmart talks omni-channel on Q2 call; testing site-to-store lockers

BY Marianne Wilson

New York — Walmart is expanding its omni-channel integration by testing the use of lockers to fill online orders, company officials said during the chain’s second-quarter earnings call on Thursday.

“While this test is still in the early stages, the initial read on customer satisfaction and acceptance is very encouraging, with 90% of the customers who have used the service providing positive feedback,” Walmart U.S. CEO Bill Simon said during the call.

The test is taking place in Washington, D.C., where the chain is on track to open three stores. But three additional planned locations are on hold pending the mayor’s decision to sign or veto a bill passed by the city council that would require big-box retailers to pay a minimum of $12.50 an hour.

Walmart has been vehement in its opposition to the “Living Wage” bill.

Simon said Wal-Mart views its physical stores as a significant competitive advantage for its Walmart.com business. In the past quarter the chain has expanded its “Ship from Store” program, and an increasing percentage of all items shipped to customers’ homes are now fulfilled through the program, with most orders delivered in two days or less.

Neil Ashe, CEO of Walmart Global e-Commerce, said on the call that the company is continuing to invest in its global technology platform. He also discussed Walmart’s “Pick Up Today” program, which offers customers same-day, in-store pick-up of select items. Ashe said the chain has more than tripled the items available in the program since the beginning of the year.

“We have also developed a new capability that automatically searches our broader inventory for an item if that item is not available in a customer’s primary store. That has significantly improved our fill rate,” Ashe said during the call.

keyboard_arrow_downCOMMENTS

Leave a Reply

No comments found

Polls

Consumer confidence is high. Is that reflected in your stores’ revenues?

View Results

Loading ... Loading ...
OPERATIONS

Facebook hires tech marketing veteran as its first CMO

BY Marianne Wilson

New York — Facebook hired its first-ever chief marketing officer, Gary Briggs, former marketing chief at Google’s Motorola Mobility. He replaces Eric Antonow, VP-product marketing, who has been directing the social network’s marketing efforts since 2010.

Briggs is a seasoned technology marketing veteran. Before Motorola, he was VP-consumer marketing at Google. Prior to joining Google in 2010, he was CEO of a gift card startup called Plastic Jungle. And prior to that, he held various VP roles at EBay and its payments unit, PayPal, worked at eBay in various roles, including VP-consumer marketing.

keyboard_arrow_downCOMMENTS

Leave a Reply

A.Harris says:
Sep-06-2013 12:49 pm

Facebook; Google and many
Facebook; Google and many other well known popular brand names are basically popular due to its strong marketing strategy and this is the only reason for its popularity. Therefore we should learn certain guidelines from here that how to maintain a strong brand name with fair marketing strategies. Suvaance

A.Harris says:
Sep-06-2013 12:49 pm

Facebook; Google and many other well known popular brand names are basically popular due to its strong marketing strategy and this is the only reason for its popularity. Therefore we should learn certain guidelines from here that how to maintain a strong brand name with fair marketing strategies. Suvaance

Polls

Consumer confidence is high. Is that reflected in your stores’ revenues?

View Results

Loading ... Loading ...
FINANCE

Census Bureau: U.S. e-commerce sales near $65 billion in Q2

BY Dan Berthiaume

Washington, D.C. — U.S. retail e-commerce sales for second quarter 2013, adjusted for seasonal variation, but not for price changes, totaled $64.8 billion, an increase of 4.9% from first quarter 2013. According to estimates from the U.S. Census Bureau, this figure represented an 18.4% jump from U.S. commerce sales in second quarter 2012.

E-commerce sales in the second quarter of 2013 accounted for 5.8% of total U.S. retail sales of close to $1.13 trillion. Total retail sales grew 0.9% quarter-over-quarter and 4.7% year-over-year.

keyboard_arrow_downCOMMENTS

Leave a Reply

O.Scott says:
Jan-22-2014 02:56 pm

Median income slumped last
Median income slumped last year, according to recently unveiled data from the U.S. Census. Working-class Americans are having a harder time of things, such as lower earnings among other financial maladies. Use a personal finance to help pay for your expenses while you wait for a raise. See more at: https://personalmoneynetwork.com/

O.Scott says:
Jan-22-2014 02:56 pm

Median income slumped last year, according to recently unveiled data from the U.S. Census. Working-class Americans are having a harder time of things, such as lower earnings among other financial maladies. Use a personal finance to help pay for your expenses while you wait for a raise. See more at: https://personalmoneynetwork.com/

Polls

Consumer confidence is high. Is that reflected in your stores’ revenues?

View Results

Loading ... Loading ...