OPERATIONS

Walmart workers protest, make no dent in Black Friday sales

BY Katherine Boccaccio

Bentonville, Ark. — As holiday shoppers prepared to battle crowds on Thanksgiving weekend, Wal-Mart workers and supports geared up to protest at stores nationwide, openly criticizing the retailers’ wages, benefits and treatment of employees.

Nine people were arrested in Paramount, Calif., including three Walmart employees, for blocking a busy street. About 1,000 people protested there.

In Lakewood, Colo., according to multiple reports, dozens of protestors picketed without any incidents. There was little sign that the union-backed OUR Walmart group’s expected 1,000 protests actually took place. Wal-Mart said that approximately 50 employees participated in protests on Thursday and even fewer took part on Friday.

Wal-Mart Stores Inc. said that it was the best Black Friday the retailer has had.

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OPERATIONS

J.C. Penney sourcing executive suddenly departs

BY Katherine Boccaccio

Plano, Texas — A Friday report by Business Insider said that Ken Mangone, executive VP product development, design and sourcing for J.C. Penney Co., has abruptly resigned the company.

Mangone has been with the retailer since 1977 and is credited with helping to establish J.C. Penney’s private brands.

“We can confirm that Ken Mangone is no longer with the company,” a J.C. Penney spokesman told Business Insider. “We wish Ken continued success and thank him for his years of service….”

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OPERATIONS

Study: Top mobile shopping savvy cities in U.S.

BY Marianne Wilson

New York — Houston claimed the top spot for the second year in a row, followed by Seattle and San Francisco, in a ranking of the most mobile shopping savvy cities in the United States. The survey was conducted by The Interactive Advertising Bureau and its Mobile Marketing Center of Excellence, in partnership with Prosper Mobile Insights.

Among notable changes in the rankings, Boston made its debut in the top ten, while New York and Atlanta both saw slight declines. In comparison, Los Angeles and Chicago held steady in their rankings between this year and last.

Here is the complete “2012 IAB U.S. Mobile Shopping Savvy Cities Index” ranking:

1. Houston

2. Seattle-Tacoma

3. San Francisco

4. Los Angeles
5. New York City
6. Atlanta
7. Chicago

8. Dallas-Ft. Worth
9. Boston

10. Philadelphia
11. Washington, D.C.
12. Detroit
13. Tampa-St. Petersburg
14. Phoenix
15. Minneapolis-St. Paul

The rankings were determined by reviewing data about mobile usage patterns, as well as the frequency of usage among mobile-savvy shoppers across major U.S. cities. For research and survey purposes, “mobile shopping” refers both to completing purchases via a phone or tablet, as well as to using a phone or tablet to research or shop for products that are later purchased in physical retail locations or online.

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