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Wayfair adds e-commerce expert to board

BY CSA STAFF

Online home furnishings company Wayfair has added e-commerce expert Romero Rodrigues to its board of directors.

Rodrigues, a 36-year-old Brazil native, is currently global CEO at South African company Naspers, which acquired his company Buscape in 2009 for $374 million.

“E-commerce is an exciting, fast growing market sector in the world’s economy and Wayfair is poised to be a major player in that growth,” Rodrigues said. “I am delighted to join Wayfair’s board of directors and look forward to contributing to the company’s continued success.”

Rodrigues stared Buscape as a site for comparison-shopping among online consumers in Latin America, and it now has 20 sites and various affiliates. Before Naspers purchased it, Rodrigues oversaw some 15 acquisitions and received funding from sources like Merrill Lynch and Great Hill Partners. At Naspers, Rodrigues oversees sources for comparison-shopping in emerging markets like Italy and Poland.

"Romero is an exceptionally talented businessman and a great visionary in the e-commerce world," Wayfair CEO, co-chairman and -founder Niraj Shah said. "We are honored to have him join our board and welcome his guidance as we continue to build Wayfair globally as a leading online destination for home goods."

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Tuesday Morning elects new board member

BY CSA STAFF

Jim Wade, who has 35 years of experience in retail, is the newest member of closeout retailer Tuesday Morning’s board of directors. Wade will be part of the board’s audit committee.

“We welcome Jim to the Tuesday Morning board of directors, where his retail, logistics and operational experience will be highly complementary to the board’s ongoing work,” board chairman Steven Becker said. “In particular, his integral role establishing Advance Auto Parts as a leading customer service-focused organization carries important lessons for Tuesday Morning, and we look forward to benefiting from his expertise."

Wade, whose early career involved a management role at department store company S.H. Heironimus, also serves on Advance Auto Parts’ board of directors and its finance committee. He has been on the board since 1994 when he joined as its treasurer. At the time, the auto parts distributor had about 300 stores.

Wade eventually retired as the board president in 2011, a role in which he had a hand in Advance Auto Parts’ store operations. By then the company had 5,200 stores and $9.3 billion in revenue.

In addition to Advance Auto Parts and Tuesday Morning, Wade is a member of hardwood retailer Lumber Liquidators’ board of directors, and works with various education and nonprofit boards.

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uStudio powers video training sessions for Ace Hardware salespeople

BY CSA STAFF

Ace Hardware will be implementing uStudio’s video platform to drive its sales training processes. The enterprise video platform-as-a-service provider is offering sales presentations and best practices techniques via the video to Ace’s more than 4,800 stores and 70,000 sales staff.

The goal of the video training program, according to uStudio, is for every salesperson to engage with customers more effectively and deliver on Ace Hardware’s brand promise: "Being the most helpful hardware stores on the planet."

"With more than 70,000 associates and corporate employees spread across the world, we are deeply committed to individual development and education programs," said Stevan Stevlic, learning management system manager, Ace Hardware. "Associates trained in our brand values sell more and provide a more amazing customer experience. And expanding our use of video allows us to offer far more engaging user experiences. uStudio makes this whole process easy by integrating seamlessly with our learning management system."

According to uStudio, its video solutions enrich training programs and create a media-centric learning experience that engages employees with interactive content, improves retention and contributes to knowledge sharing and collaboration. uStudio offers organizations cloud-based tools so they can manage, distribute and track their assets throughout the video lifecycle.

"It’s no secret that video offers one of the most effective sales training experiences available," said Jen Grogono, CEO of uStudio. "Ace Hardware has built its brand reputation on the highest standards of customer service, and we look forward to supporting them in continuing this tradition by developing the next generation of sales associates."

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