Webinar Today: Creating the Ultimate Customer Experience
New York — As more dollars are spent online and consumers become savvier in product knowledge and comparison shopping, retailers must rethink their customer experience strategies.
Chain Store Age’s Webinar, “Creating the Ultimate Experience: Research Shows How to Increase Customer Loyalty,” will provide insight into how retailers can capture more revenue through a consistent and well-executed customer experience. Webinar attendees will receive a complimentary research report detailing the full research findings.
Thursday, September 26, at 2 p.m. (EDT). Register here.
Bloomberg: Wal-Mart gender suit dismissed
Bentonville, Ark. – A regional class-action gender bias suit filed against Wal-Mart Stores in the U.S. District Court for the Southern District of Florida has reportedly been dismissed. According to Bloomberg, U.S, District Court Judge Robert N. Scola ruled that plaintiffs in the case had missed time limitations to file claims and that their claims were previously rejected in another gender bias case.
The suit, filed last year, alleged that female Wal-Mart employees in Florida, North Carolina, Virginia and four other states in the southeastern U.S. were victims of discrimination. The suit was filed after the Supreme Court ruled a national class action gender bias suit could not be filed against Wal-Mart. Last month, a federal court judge in San Francisco dismissed a class action discrimination suit filed against Wal-Mart on behalf of employees in California.
Sears Canada CEO resigns; appoints COO as new chief executive
Toronto – Sears Canada CEO Calvin McDonald has resigned to take a position with an unnamed international company. The retailer named COO and executive VP Douglas C. Campbell as president and CEO.
As COO, Campbell was responsible for retail store operations, logistics, replenishment, IT, corporate procurement, and international sourcing. Prior to joining Sears, Campbell was a principal with Boston Consulting Group and also an officer in the U.S. Marine Corps.
"I am excited about the opportunity to lead a company with such a great brand and history, and to continue to improve the performance of Sears," said Campbell. "I am eager to move us forward, to work closely with our management team and to continue to engage our customers and our 25,000 associates to better serve families and communities across Canada."
Canadian press reports indicate McDonald disagreed with parent company Sears Holdings about how quickly money was being spent to fund Sears’ turnaround effort.