MARKETING/SOCIAL MEDIA

Wegmans, Trader Joe’s top supermarket ratings; Walmart at bottom

BY Katherine Boccaccio

Yonkers, N.Y. — Thousands of subscribers to the world’s largest independent product-testing organization weighed in on grocery shopping via Consumer Reports’ latest survey – and gave Wegmans, Trader Joe’s, Publix, Costco and Sprouts the highest scores overall among 55 of the nation’s major grocery stores.

Walmart landed at the bottom of the ratings, based on a survey of the 27, 208 subscribers.

The report reflects 48,076 shopping visits and reveals respondents’ satisfaction with service. While most said they were quite satisfied overall, more than half had at least one complaint about their current store. Almost a third cited two or more problems. However, no chain tried their customers’ patience more than Walmart Supercenter.

The biggest gripe overall: Not enough open checkouts (cited by 19% of shoppers), followed by congested aisles, out-of-stock advertised specials, and lack of choice.

One-third of subscribers surveyed said they had quit shopping at a nearby grocery store in the past year, mostly because of high prices, but also because of long waits, inadequate selection, or poor food quality. Fifty-eight percent of respondents gave a store the boot because of prices, compared with 43% in 2011.

Costco and Trader Joe’s, along with Publix, Sprouts and Wegmans, were said to offer better quality meat and produce and a cleaner shopping environment. All but Costco also earned the highest possible marks for service, defined as employee courtesy and checkout speed.

keyboard_arrow_downCOMMENTS

Leave a Reply

No comments found

Polls

Consumer confidence is high. Is that reflected in your stores’ revenues?

View Results

Loading ... Loading ...
FINANCE

Report: Banks sue security firm and Target over data breach

BY Katherine Boccaccio

New York — A pair of banks has filed suit against Target Corp. and security firm Trustwave, alleging damages suffered after the retailer’s holiday season data breach and accusing Trustwave of failing to identify security gaps.

According to a report by Reuters, which cited the American Banker, Trustmark National Bank and Green Bank N.A. are seeking damages of more than $5 million and named Trustwave Holdings and Target as defendants.

The banks allege that the vulnerabilities in the Target system were either undetected or ignored by Trustwave, which gave hackers access to millions of card accounts and personal records.

About 40 million payment card records were stolen from Target, along with 70 million other sensitive records, during the 2013 holiday shopping season.

keyboard_arrow_downCOMMENTS

Leave a Reply

No comments found

Polls

Consumer confidence is high. Is that reflected in your stores’ revenues?

View Results

Loading ... Loading ...
REAL ESTATE

Maurices opening 60 stores in 2014

BY Katherine Boccaccio

Duluth, Minn. — Ascena Retail Group, parent to the Maurices, DressBarn and Lane Bryant banners, announced the 900th Maurices store opening. The Fresno, Calif., store will officially open later this month, joining 899 other stores in the U.S. and Canada.

Maurices will open 60 new stores by the end of its fiscal year in July 2014. In addition to new store openings, Maurices is remodeling or expanding 80 stores this year.

The company’s long-term goal is to reach over 1,200 stores domestically and 100 stores in Canada.

"We’re thrilled with the growth of our stores and e-commerce business and the continued demand for Maurices,” said George Goldfarb, president of Maurices.

keyboard_arrow_downCOMMENTS

Leave a Reply

No comments found

Polls

Consumer confidence is high. Is that reflected in your stores’ revenues?

View Results

Loading ... Loading ...