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Welcome to the New Customer Disruption Newsletter

BY Dan Berthiaume

Welcome to the new Customer Disruption newsletter from Chain Store Age. Every other Wednesday, we’ll bring you highlights of how retailers are using new technologies and solutions to navigate today’s radically altered landscape — one where mobile devices, social media, 24/7 connectivity and a blurring of channels have forever disrupted the notion of business as usual. We’ll show you how smart retailers are using those technologies to engage consumers in a more targeted and personalized way than ever before.

In addition to this newsletter, I’m excited to announce that Chain Store Age will hold its first-ever Customer Disruption conference at the Sofitel Hotel in San Francisco Bay, Calif., Gateway to the Silicon Valley. Join us at this immersive, one-of-a-kind event, which will include a visit to start-up incubator Plug and Play Tech Center, where retailers will network with some of Silicon Valley’s most innovative start-ups — and get a sneak peek at some brand new technologies and products. Keynote speakers Nicolas Franchet of Facebook and Nadia Shouraboura of the hot retail concept Hointer will share the latest ideas about how to break through the noise and win the engagement revolution. And that’s just the start of it. Click here for more information.

Please reach out to me with any comments or questions you have on customer disruption. It’s just as important for a publication to engage its readers as it is for a retailer to engage its customers!

Dan Berthiaume
Senior Editor
Chain Store Age
[email protected]
@DBerthiaumeCSA

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Campbell appoints new financial chief

BY CSA STAFF

Campbell Soup Company has named SVP of finance Anthony P. DiSilvestro as SVP and CFO, effective May 1. He succeeds B. Craig Owens, CFO and chief administrative officer since 2008, who plans to retire on that date.

“During his five years of outstanding service to Campbell, Craig has provided strong strategic leadership of our company’s finance, supply chain and information technology organizations,” said president and CEO Denise Morrison. “Craig’s insight, expertise and consummate integrity have earned the respect and trust of his colleagues on Campbell’s leadership team, as well as the company’s investors and the financial community. Craig has been an invaluable partner to me in the development of a new strategic framework for Campbell and the reshaping of our portfolio, including our expansion into faster-growing categories and geographies. I am deeply grateful for his contributions to our company, and I wish him and his family much happiness in the future.”

Since joining Campbell in 1996, DiSilvestro has held a wide range of senior roles in the finance organization and in the company’s principal business divisions, including treasurer, controller, VP of finance for Campbell North America, VP of corporate development and strategic planning, and VP and managing director of Campbell International. In his current role, DiSilvestro oversees the controller’s function and financial planning and analysis, and he also serves as the senior financial officer for Campbell North America, the company’s largest division. Working closely with Mark Alexander, president of Campbell North America, DiSilvestro is credited with playing a key role in restoring the company’s North American soup and simple meals business to profitable growth.

“The board of directors and I are delighted that Anthony will be the company’s next Chief Financial Officer,” said Morrison. “In the course of his long and distinguished career at Campbell, he has acquired a matchless command of our business and the dynamics of our industry. Anthony will bring to his new role all of the benefits of his broad experience, exceptional financial acumen, strategic judgment, impeccable integrity and an unwavering commitment to the company’s success. I look forward to working closely with him to continue to drive Campbell’s growth and build an exciting future for our company and its shareholders.”

DiSilvestro earned a bachelor of arts in economics from Dartmouth College and a master of business administration from the Wharton School of Business at the University of Pennsylvania. Before joining Campbell, he served in various senior financial roles at Scott Paper Company and as CFO of Mölnlycke A.B. Health Care.

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Starbucks sales miss Street expectations

BY CSA STAFF

Although Starbucks’ profit in the first quarter rose a better-than-expected 25% to $540.7 million from $432 million in the year-ago period, same-store sales missed Wall Street expectations.

Same-store sales rose 5%, beneath Wall Street expectations of 5.9%. Revenue for the quarter ended Dec. 29, 2013 rose 12% to $4.24 billion from $3.79 billion.

Same-store sales in the Americas region also rose 5%, while analysts had expected a 6.4% increase.

For fiscal 2014, Starbucks boosted its fiscal earnings per share forecast guidance and said it expects to open 1,500 new net stores, including 600 in the Americas.

Starbucks said that online shopping, particularly during the month of December, kept more consumers at home and reduced their visits to its coffee bars

“Holiday 2013 was the first in which many traditional brick-and-mortar retailers experienced in-store foot traffic give way to online shopping in a major way,” said Howard Schultz, chairman, president and CEO of Starbucks Coffee Company. “As our solid traffic growth and record Q1 results demonstrate, Starbucks unique combination of physical and digital assets positions us as one of the very few consumer brands with a national and global footprint to benefit from the seismic shift underway.”

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