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Whole Foods to open in Harlem

BY Staff Writer

Austin, Texas — Whole Foods Market has announced two new locations for Manhattan. The company said it plans to open a 39,000-sq.ft. store in the city’s Harlem neighborhood in 2015. The supermarket will be located in the middle of the area’s business district, on 125th Street and Lennox Avenue.

“With so many Harlem residents shopping with us at our other New York City locations, we’re so pleased to bring our natural and organic grocery concept to an area of the city we’ve been looking forward to joining for quite some time,” said Christina Minardi, regional president, Whole Foods Market Northeast Region, in a statement.

In addition, Whole Foods is planning to open a 38,000-sq.-ft. store on the city’s Upper East Side in 2014.

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Shoe Carnival CEO to step down

BY Staff Writer

Evansville, Ind. — Shoe Carnival announced that Mark L. Lemond is retiring for health reasons from his positions as president, CEO and director effective Oct. 27.

"Due to certain health reasons and my desire to spend more time with my family, I have decided to retire at the end of this fiscal quarter,” Lemond said. “It has been my great pleasure to have been associated with this company for nearly 25 years and to have been its CEO for 16 years. In my opinion, we have assembled the best executive management team in the retail footwear industry.”

Clifton E. Sifford, currently executive VP – general merchandise manager, will succeed Lemond as president and chief executive on a permanent basis, and will also have the title of chief merchandising officer, effective Oct. 27. Sifford will also join the board of directors.

In other promotions, W. Kerry Jackson, currently executive VP – CFO and treasurer, will assume the additional position of COO.

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tareelolo says:
Dec-28-2012 10:56 am

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Study: Out-of-stocks and dirty stores impact grocery shopping experience

BY Marianne Wilson

Plainview, N.Y. — Out-of-stocks are the most important overall element that impact satisfaction with the grocery trip experience, according to a study by The Retail Feedback Group. Satisfaction among shoppers unable to find all items they had planned to buy on their shopping trip averaged 3.97 on a five-point scale (with 5 as the highest), compared with 4.54 among shoppers who did find all items.

The 2012 U.S. Supermarket Experience Study also revealed the importance of a clean store: While price and variety are chief reasons for deciding where to shop, nearly four in 10 shoppers who bypass other stores say they do so because of lack of cleanliness. Indeed, keeping a clean store environment is a strength of the supermarket channel, receiving the highest rating in the survey at 4.53.

The study also underlined the importance of excellent service and a positive checkout experience: Ninety percent of shoppers used a cashier lane to check out, as opposed to self-checkout, and 56% indicated that the cashier positively impacted their trip satisfaction. Cashier friendliness registered as the second-highest scored attribute on the survey. Overall checkout experience also received a respectable score.

In other findings:

  • Out -of-stocks may cost retailers sales, with 50% of those shoppers going to a different store to purchase the item; 38% foregoing the item; 14% buying a different item at the store instead; and 12% buying a different brand or size.
  • The variety and selection of grocery items received one of the top scores by shoppers. However, real opportunity lies in expanding variety in natural/organic products, ethnic/international items, and locally-sourced items – all low-scoring yet areas of growing importance.
  • The majority of supermarket shoppers patronize the most conveniently located store. Top reasons for bypassing one or more stores are quality and variety of fresh foods (58%), lower prices in general (46%), and promotions and sales specials (46%).
  • More than 80% of shoppers indicated it is important that a supermarket be involved in the local community. Yet one-third of shoppers don’t know if their store is engaged locally, illustrating a clear opportunity for retailers to better communicate their outreach efforts.

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B.Dxgd says:
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Apr-10-2013 07:11 pm

Cashier friendliness registered as the second-highest scored attribute on the survey. Overall checkout experience also received a respectable score. Chatrandom.com

P.Lopez says:
Apr-10-2013 07:11 pm

Cashier friendliness registered as the second-highest scored attribute on the survey. Overall checkout experience also received a respectable score. Chatrandom.com

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