OPERATIONS

Wren and Big Y grocer team toward customer relationship-building

BY Staff Writer

Atlanta — Wren Solutions said Tuesday it has launched a retail audit software offering Encapsulon Assessment, as well as a new customer relationship with Big Y, a supermarket chain operating 61 stores in Massachusetts and Connecticut.

Encapsulon Assessment enables loss prevention and store operations professionals to streamline and simplify the process of designing, conducting, and following up on audits.

Big Y, which participated in the Encapsulon Assessment early adopter program for several months, said the software solution has positively impacted its audit processes.

“The ability to audit all procedures, policies, programs and training is vital to our business, and with Assessment the whole process is easier, faster and more effective," said Mark Gaudette, director of loss prevention for Big Y.

The grocer said it previously utilized a legacy audit system, which was extremely time and labor-intensive. Maureen Fuller, Big Y’s loss prevention field manager said: “Now, not only can we conduct the audits quickly with an iPad, the application automatically gives me a snapshot of performance across stores once audits have been completed.”

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OPERATIONS

Kroger puts former PetSmart exec in sustainability position

BY Allison Cerra

Cincinnati — Kroger announced Tuesday that it has named Suzanne Lindsay as its director of sustainability.

In the newly created position, Lindsay — who previously created and led sustainability initiatives at PetSmart — will lead Kroger’s internal sustainability initiatives and will lead the company’s sustainability leadership team.

"We have made substantial progress in sustainability in the past five years through energy savings, waste reduction, transportation efficiency and by reducing the use of plastic bags," Kroger group VP corporate affairs Lynn Marmer said. "Suzanne will help us accelerate our progress and identify new opportunities to improve our environmental stewardship.”

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News

Former PetSmart exec to fill new sustainability role at Kroger

BY CSA STAFF

CINCINNATI — Sustainability is a core part of most retailers’ strategies, but unless you have someone to lead the charge, those efforts can fall by the wayside. Kroger has taken steps to ensure its sustainable initiatives are met by hiring Suzanne Lindsay to fill the new role of director of sustainability. Lindsay will direct Kroger’s internal sustainability initiatives and will lead the company’s sustainability leadership team.

Lindsay previously created and led sustainability initiatives at PetSmart Inc. She has also worked extensively in real estate, development, and civil engineering. She holds a bachelor’s degree in Civil Engineering from Lawrence Technological University, in Michigan.

"We have made substantial progress in sustainability in the past five years through energy savings, waste reduction, transportation efficiency and by reducing the use of plastic bags," said Lynn Marmer, group VP corporate affairs at Kroger. "Suzanne will help us accelerate our progress and identify new opportunities to improve our environmental stewardship. We are pleased that she is joining the Kroger family."

An overview of Kroger’s sustainability efforts can be found at http://sustainability.kroger.com.

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