FINANCE

Zale Q1 loss bigger than expected

BY Marianne Wilson

Dallas — Zale Corp. reported a bigger-than-expected first-quarter loss on Tuesday, but said it is on track to turn a profit again.

The jewelry retailer lost $28.3 million for the quarter that ended Oct. 31, compared to a year-ago loss of $31.9 million.

Revenue rose 1.8% to $357.5 million. Same store sales rose 3.9%. It was the chain’s eighth consecutive quarter of positive same-store sales.

keyboard_arrow_downCOMMENTS

Leave a Reply

No comments found

Polls

Consumer confidence is high. Is that reflected in your stores’ revenues?

View Results

Loading ... Loading ...
REAL ESTATE

Baccarat to open New York City flagship in May

BY Staff Writer

New York — Baccarat is set to unveil their newest flagship store in New York City in May 2013 ahead of the iconic brand’s upcoming 250th anniversary.

Located at 635 Madison Avenue at 60th Street, the 2,800-sq.-ft. store — designed by Rafael de Cardenas — will be a new global retail model for the brand, showcasing tableware, lighting, decorative objects and jewelry to reflect the richness of the Baccarat lifestyle and the brand’s commitment to innovation and excellence.

The contemporary design exudes a crisp elegance through a blend of rich woods and dark stones. The entryway’s faceted surfaces reflect the brand’s iconic sparkling chandeliers. Adjacent spaces, wrapped in warm fabrics, create intimate environments for product interaction.

keyboard_arrow_downCOMMENTS

Leave a Reply

No comments found

Polls

Consumer confidence is high. Is that reflected in your stores’ revenues?

View Results

Loading ... Loading ...
OPERATIONS

Survey: LLBean.com tops in customer satisfaction among online apparel retailers

BY Marianne Wilson

Westlake Village, Calif. — LLBean.com ranks highest among online apparel retailers with a score of 830 (on a 1,000-point scale), followed by LandsEnd.com (829) and Forever21.com (824), according to the J.D. Power and Associates 2012 Online Apparel Retailer Satisfaction Report. The study finds that satisfaction with online apparel retailers is significantly lower among online shoppers between the ages of 18 and 24 than among those 55 years of age and older.

According to findings, younger consumers (18-24 years old) who shop online for apparel rely predominantly on price (63%) when selecting an apparel retailer. Notably, a significantly higher proportion of these young consumers use positive reviews of the brand (27%) and recommendations from family, friends or colleagues (19%) when selecting an online apparel retailer than the report average of 19% and 15%, respectively. Conversely, older consumers (55-plus) who shop online for apparel use past experience with a brand (77%) as their primary reason for selecting a retailer, while only 16% use positive reviews of the brand and 11% use recommendations from family, friends or colleagues.

"Younger shoppers, while being driven primarily by price, consider the experiences shared by others more than do consumers in any other age group," said Sara Wong Hilton, director at J.D. Power and Associates.

Here are the Top 10 online apparel retailers in J.D. Powers’ Customer Satisfaction Index Ranking:

1. LLBean.com (830)
2. LandsEnd.com (829)
3. Forever21.com (824)
4. Gap.com (823)
5. RalphLauren.com (814)
6. OldNavy.com (812)
7. VictoriasSecret.com (812)
8. Aeropostale.com (807)
9. AE.com (804)
10. ColdwaterCreek.com (798)

keyboard_arrow_downCOMMENTS

Leave a Reply

No comments found

Polls

Consumer confidence is high. Is that reflected in your stores’ revenues?

View Results

Loading ... Loading ...