News

Zappos.com Tops in Customer Service

BY CSA STAFF

Zappos.com took top honors in the sixth annual NRF Foundation/American Express Customers’ Choice Survey, whose results were released at the National Retail Federation’s Annual Convention and Expo in New York City. The survey, conducted by BIGresearch, is designed to gauge consumer attitudes toward retailers’ customer service and provide a list of the retailer that offer the best customer service (as judged by consumers).

The Top 10 retailers in the ranking were:

  1. Zappos.com
  2. Amazon.com
  3. L.L. Bean
  4. Overstock.com
  5. Lands’ End
  6. J.C. Penney
  7. Kohl’s Department Stores
  8. QVC
  9. Nordstrom
  10. Newegg

"In a time when many retailers are competing on price, customer service becomes an outstanding way to stand out in the eyes of the consumer," said Kathy Mance, NRF Foundation executive director. "These retailers have done a great job of distinguishing themselves."

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OPERATIONS

Target names executive committee members

BY CSA STAFF

Minneapolis — Two leaders of Target have been appointed to the retailer’s executive committee.

Tina Schiel, senior VP enterprise strategy and new business development, was promoted to executive VP stores and will join the executive committee, while Laysha Ward, who will retain her position as Target’s community relations president and Target Foundation president, also will join the executive committee.

Schiel has been with Target for more than 23 years joining the organization as a stores team member in 1987. Ward, a 19-year company veteran, has held a number of leadership positions across Target’s community relations organization and was named president of community relations and Target’s Foundation in 2008.

“Tina and Laysha are proven leaders who have played a significant role in Target’s success over the years,” said Gregg Steinhafel, chairman, president and CEO of Target. “Both women have a keen understanding of Target’s business and will bring valuable experience and unique insight to their new positions.”

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OPERATIONS

Navarro Discount Pharmacies broadens reach

BY CSA STAFF

Miami — Navarro Discount Pharmacies has signed a lease for a new 14,000-sq.-ft. store in North Miami, Fla. With a store opening planned for the summer, North Miami will be the company’s 29th store location and its first new store opening since the airport location opened in 2007.

The move is part of the company’s three-year growth plan, which includes adding as many as 22 new store locations in Miami-Dade, Broward and Palm Beach Counties over the next three years, as well as remodeling up to five existing locations annually. Three existing stores, including Hialeah Gardens, were remodeled in the last 12 months.

"Being in North Miami will allow us to reach out to introduce our successful community pharmacy and discount model to additional ethnic groups and expand our loyal customer base," stated Steve Kaczynski, CEO of Navarro Discount Pharmacies.

According to the retailer, new store and existing store renovations include new merchandise layout, new colors, enhanced signage and improved services for customers, such as a pediatric pharmacy for busy parents, free compounding pharmacy services, a free Diabetes Club for adults and children with diabetes and free prescription delivery for all customers.

Other parts of Navarro’s overall growth plan include identifying new wholesale partnerships and business development opportunities, as well as adding e-commerce capabilities to its website for the Hispanic population that lives outside of Southern Florida.

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