BLOG POSTS BY THIS AUTHOR
With consumers poised to shift their holiday buying patterns, retailers need to be proactive, not reactive, in their response.
A complete retail marketing program should include a healthy email component.
Another Prime Day is in the rearview mirror, and a look back provides guidance on where e-commerce is heading.
A variety of retailers are cloud-enabling different enterprise functions to promote efficiency and flexibility.
Retailers are discovering that technology and humans work best when they work together.
Retailers continue finding new ways to leverage NFTs.
The online delivery sector is constantly evolving, as evidenced by recent developments.
Whomever fills the role of CEO of worldwide consumer business at Amazon will have pressing issues to address.
The COVID-19 pandemic is not over, but consumers are adjusting their lives as serious cases fall and retailers must respond with technology.
The recent Blue Yonder ICON 2022 event featured a close look at Walmart’s workforce management and Forrester’s view of order management systems.
Retailers have been reaping the rewards of environmentally friendly solutions during the past few months.
As online resale grows in popularity, retailers are becoming more innovative within the space.
Amazon has confirmed that Prime Day will occur in July this year, and now is the time for other retailers to prepare.
Meet the likely new boss of Twitter, who may prove very different than the old bosses.
This is not your mother’s J.C. Penney.
Entertainment and sports arenas increasingly feature leading-edge retail technology deployments.
The newest kind of mall is one you don’t have to leave home to visit.
A new generation is captivating retailers with its technological sophistication and interest in digital experiences.
Offering customers electric vehicle charging stations is a way retailers can get involved in the renewable energy wave of the future – today.
Retailers avoided employee discontent during the winter of 2021-22 with innovative technology solutions.
Uber Technologies Inc. is making moves that take it beyond being a traditional online delivery provider.
Enterprise platforms are not the most exciting part of the retailer technology environment, but they enable interesting things to happen.
Robotic innovation continues spreading across the retail enterprise – popping up to automate an increasing variety of tasks.
There are a lot of interesting technology projects at convenience retailers that don’t involve automating checkout.
Even the best relationships can benefit from a little distance.
Another year brings another “store of the future” – which is really a store format with the latest innovations.
Retailers can address the current labor shortage with innovative solutions throughout the enterprise.
C-suite-level executives from major retailers delved into many of the most pressing issues affecting retail at the NRF 2022 “Big Show.”
Attendees at the National Retail Federation’s annual convention, known as the “Big Show,” will get a good sense of the direction retail technology will take this year.
Retailers will be active in “Web 3.0” technologies such as metaverse, NFTs, and cryptocurrency in 2022.
2021 was not quite as tumultuous a year as 2020, but there were significant omnichannel developments in the world of retail technology.
Retailers are increasingly crossing into the healthcare provider space, and using technology to do it.
The five-day period between Thanksgiving and Cyber Monday remains critical for online holiday sales, but is rapidly evolving.
The actual day after Thanksgiving mega-sale event is finally coming.
The store is not dead, but it is definitely evolving.
Retailers are taking a more hands-on approach to routing products to stores and customer homes or businesses.
ARTICLES BY THIS AUTHOR
Amazon is reaching a major milestone in the development of its Amazon Fresh high-tech grocery store concept.
The Body Shop is expanding on a pilot with a well-known online delivery platform.
Walmart is investing in its ability to anticipate customer demand.
New data suggests that several factors will help drive usage of buy now, pay later (BNPL) flexible installment payments in the next five years.
Retailers must adapt to a unique set of supply chain, technology and consumer demand circumstances for the 2022 back-to-school season.
A leading global mixed martial arts organization is collaborating with the Amazon Merch on Demand service.
A Canadian retail conglomerate is creating one multi-cloud e-commerce ecosystem for its seven retail brands.
Walmart is utilizing advanced artificial intelligence (AI) capability and employee expertise to streamline digital product discovery for Spanish-speaking customers.
Pottery Barn Kids is offering omichannel resources and tools to help customers purchase backpacks and other back-to-school items that fit their child.
The metaverse holds potential as a consumer engagement tool, but retailers must provide the experience customers want.
Giant Eagle Inc. is offering reduced prices on soon-to-expire food at a growing number of stores.
A new survey indicates that as most parents prepare for in-person schooling, they are altering their back-to-school shopping behavior.
Giant Food will provide durable, reusable containers at select stores in the Washington, D.C. metro area starting in fall 2022.
A new digital platform enables multiple grocery retailers to open their customer bases to targeted CPG ads.
Gap is featuring a wide range of real kids of all abilities and talents in a wide-ranging promotion for its fall kids’ collection.
Dick’s Sporting Goods Inc. is partnering with a popular digital gaming platform for its new back-to-school promotion.
Dollar General Corp. is supporting its fresh product and private fleet expansion with new supply chain infrastructure.
The nation’s largest bridal retailer continues to expand its omnichannel capabilities with commerce-driven content on TikTok.
Chipotle Mexican Grill is accepting digital currency, including cryptocurrency, and is letting customers know in a playful way.
Continuing analysis of Prime Day 2022 indicates inflation-weary consumers were receptive to heavy price slashing.
A new consumer survey indicates ways retailers can make the drive-thru experience more satisfying for customers.
Rite Aid Corp. is reducing energy usage while increasing supply chain transparency and workplace diversity.
Third-party sellers on Amazon are gaining more control over management of their own funds.
New data indicates where, and how, criminals are successfully committing online fraud.
The largest privately-owned supermarket chain in Southern California is reducing the complexity of its store technology infrastructure.
Kohl’s Corp. is developing new features to help advertising partners target its customers.
Amazon is making it easier for third-party sellers on its site to track their account performance.
A Wisconsin-based regional grocer is ensuring food safety and minimizing shrink with Internet of Things (IoT) technology.
Uber is rolling out a range of new features designed to strengthen its position in the online grocery delivery space.
CPG brands participating in Walmart’s retail media network have a new artificial intelligence option for automating and optimizing ad management.
Chipotle Mexican Grill is making the first two investments from its new Cultivate Next venture fund.
Amazon has made another big move into health care.
Amazon intends to be making deliveries with custom electric vehicles in more than 100 U.S. cities by the end of 2022.
The two newest Amazon Fresh high-tech grocery stores are located in a new state and the state where the format began.
A new digital platform provides a single source for first-party data from grocery retailers nationwide.
The new Alexa Shopping Kit enables customers to discover, research, and purchase relevant products available on Amazon via voice.
Nissan Stadium is opening several checkout-free stores in time for the 2022 football preseason.
Trading card collectors have a new option for securely storing, buying and selling merchandise.
A leading luxury resale retailer is diversifying its assortment.
Modular furniture retailer The Lovesac Company is putting a spotlight on the customer experience and supply chain to ensure success.
J.Crew Group is easing the process of engaging consumers about in-development products.
Retailers on the Shopify platform have a major new digital channel to sell their products.
A leading North American specialty arts & crafts retailer is successfully reactivating customer email addresses for marketing purposes.
Rite Aid Corp. is entering a new partnership to offer COVID-19 molecular tests at stores across the country.
Amazon is taking legal action in response to what it says is a major effort to place fake reviews on its site.
A global specialty apparel/accessories retailer is using artificial intelligence to automate Canadian customer service interactions in English and French.
DoorDash Inc. is running a five-week campaign to promote its DashPass subscription program.
A new era in Walmart’s last-mile delivery operations begins this week.
Online shoppers are not forgiving when it comes to quality of delivery.
A British retail giant will offer new omnichannel shopping services based on its in-store POS platform.
Amazon drone delivery is taking off in at least two locations in 2022.
Retailers targeting customers under 40 need to offer a robust omnichannel experience.
New analysis indicates Amazon Prime Day produced mixed results for retailers, but bodes well for consumers.
A new survey reveals that consumers have shifted their approach to e-commerce quite a bit in the past year.
Early results from the 2022 edition of Amazon Prime Day indicate that consumers were spending more on a larger number of products than ever before.
The Kroger Co. is opening two new fulfillment facilities to support fast online delivery.
Amazon is opening two more Amazon Fresh high-tech grocery stores, including the first location in New York.
Higher-income or “luxury” shoppers are still willing to spend money and are widening the product categories they shop.
Walmart is connecting customers directly with authors as part of its newest livestream shopping effort.
Etsy Inc. is crafting a new and improved mobile app designed to ease the process of selling items on its platform.
Walmart is making digital product discovery easier for Spanish-speaking customers.
Walmart is opening a new fulfillment center dedicated to e-commerce and third-party marketplace orders.
Texas A&M University football fans will be able to skip the checkout when they’re purchasing concessions this fall.
99 Cents Only Stores is connecting users of its new mobile app to experiences inside its stores, as well as to personalized digital ads.
As Prime Day approaches its final hours, a clearer picture of its performance emerges.
The Kroger Co. is moving a paid subscription pilot into full rollout across the country.
Online inflation increased for the 25th straight month in June, but is trending in a positive direction.
New data reveals how early Prime Day spending results in 2022 compare to 2021 results.
GameStop is the newest retail player in the burgeoning NFT space.
Soaring grocery prices are having an impact on consumer optimism.
Customers at GetGo Café + Market no longer have to open the refrigerator to see what’s inside.
Starbucks and Amazon are expanding their store concept that lets customers bypass the checkout when they pay for orders.
Sephora is freshening up its omnichannel shopping offering with a new cloud platform.
Two years after its debut, the Amazon Dash Cart is getting a reboot.
A new survey provides insight into what products consumers plan to buy during the 2022 edition of Amazon Prime Day – and why they’ll buy them.
With fuel costs pressure and other threats looming, a return to a “normal” supply chain is not expected in the near future.
Pinterest Inc. is not standing still in its efforts to become an e-commerce platform.
Twitter says it will go to court after the world’s wealthiest person announced he is terminating a planned $44 billion acquisition.
Walmart is expanding the app-based services it offers unbanked consumers in Mexico.
Northern Virginia now has five high-tech Amazon Fresh grocery stores.
Walmart is apparently passing on countering Amazon’s Prime Day sales extravaganza this year.
Instacart is rolling out tailored incentives for its delivery personnel.
The official brand of the United States Polo Association is jockeying for e-commerce success despite COVID-19 and global supply chain disruption.
CVS is bolstering the perks of being an ExtraCare rewards member.
Retailers are adapting to the changing needs of the modern workforce in different ways— and some more than others.
Walmart will reportedly be sharing the cost of supply chain inflation with some of its partners.
It’s only the beginning of July, but Target Corp. is already out of the gate with its back-to-school offerings.
U.S. Prime members are gaining a new perk while Grubhub is obtaining a competitive advantage against DoorDash and Uber Eats.
Kirkland's Inc. is now providing last-mile delivery and light assembly to customers.
Members of the Walmart+ loyalty program now have a new delivery option.
A new survey reveals differences in the shopping behaviors of online and in-store grocery customers.
A new survey reveals generational differences in how consumers view the metaverse as a retail channel.
Crocs’ latest immersive virtual shopping experience involves a partnership with a popular rap star.
Retailers can gain a number of different benefits by integrating video content into their e-commerce efforts.
A global beauty and skincare products retailer drove digital Black Friday sales by integrating customer polling data into targeted emails.
New data provides insight into likely customer behavior patterns for the upcoming Amazon Prime Day sales extravaganza.