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09/17/2021

Carvana enters two new Arkansas metro areas

Dan Berthiaume
Senior Editor, Technology
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Carvana
Carvana now operates in five Arkansas metro regions.

An omnichannel platform for buying and selling used cars is adding its fourth and fifth markets in the state of Arkansas.

Carvana is now offering as-soon-as next-day touchless home delivery to residents of the Fayetteville and Fort Smith, Ark., areas. Customers can shop more than 45,000 used cars for sale; secure auto financing; use a digital car loan calculator; and purchase, trade-in, and schedule as-soon-as-next-day vehicle delivery in as little as five minutes. 

The company debuted operations in the Natural State in December 2020, launching in the Little Rock and Hot Springs, Ark. metro areas. At the time, Carvana said its entry into Arkansas was part of a larger expansion of its footprint in the southern U.S. The company also provides soon-as next-day touchless home delivery to residents of the Pine Bluff, Ark., area.

Carvana gives customers a high-definition, 360-degree virtual tour of every vehicle, inside and out. Carvana vehicles have passed a rigorous 150-point inspection, have never been in a reported accident and have no frame damage. Features, imperfections, and updated information about open safety recalls are listed on every car’s vehicle description page.

All 45,000-plus vehicles in Carvana’s national inventory come with a seven-day return policy; as opposed to a traditional test drive. According to Carvana, this ensures customers have the right amount of time to determine if the vehicle fits their needs.

Customers can also sell their current vehicle to Carvana and receive a real offer in as little as five minutes, without having to purchase a vehicle. To sell a vehicle, customers enter their VIN or license plate number on Carvana.com, answering a few questions, and then Carvana can pick up the vehicle and bring them a check, as soon as the next day.

Carvana also operates “car vending machines” in 29 locations, including a “car slot machine” in Las Vegas. The vending machines are designed to offer a fast and convenient pickup option for customers who purchase a vehicle on the Carvana omnichannel platform for buying and selling used cars.

Customers who decide to pick up their car at the vending kiosk are greeted by a customer “advocate.” They receive a commemorative, oversized Carvana coin to insert into the vending machine, which will activate the automated vending process, and then watch their vehicle descending through the glass structure.

Carvana has car vending machines located in states including Michigan, Kentucky, Tennessee, Texas, Florida, Maryland, Arizona, Ohio, Nevada, Pennsylvania, Indiana, Illinois, Missouri, North Carolina, Oklahoma, and California.

“As we expand our reach in Arkansas, we’re bringing our easy, convenient and transparent car buying experience to one of the largest cities in the state,” said Ernie Garcia, Carvana founder and CEO. “We are confident area residents will appreciate the new way to buy a car and the customer service we’ve become known for.”

Founded in 2012 and headquartered in Phoenix, Carvana now offers as-soon-as-next-day vehicle delivery to customers in 305 cities across the U.S.