OPERATIONS

Jeweler is ready to personalize in-store experiences

BY Deena M. Amato-McCoy

A new in-store platform will give Helzberg Diamonds’ associates more insight into customers’ needs and available inventory.

The jeweler completed an upgrade of its point-of-sale platform. The new architecture, the Oracle Retail Xstore Point-of-Service solution, is modernizing Helzberg’s infrastructure, and allowing the company to focus on strategies that better support store operations and deeper customer interactions.

In addition, Helzberg integrated Oracle’s order broker solution, which gives access to real-time inventory, and the company’s customer engagement module, which presents a single, real-time view of customers across all channels. All three solutions are working in concert to drive revenue growth across more than 200 Helzberg stores throughout the United States.

“The Oracle solutions enable our store associates to consult with shoppers throughout the store. The vision is to make it easier to complete transactions and allow customers to interact with us on their terms,” said Jeff Rohr, CIO, Helzberg Diamonds. “The Oracle Retail Xstore Point-of-Service interface is intuitive for store associates helping to provide a seamless sales experience for customers, which is a priority for us.”

The jeweler will continue integrating its Oracle Retail technology with third party solutions to support a unified shopping experience across their brand, according to the company.

 

 

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Report: High-end fashion brand ‘targets’ discounter in counterfeiting suit

BY CSA Staff

Target is in hot water with high-end fashion brand Burberry.

British luxury fashion house Burberry Group is suing Target for trademark infringement for the use of Burberry’s iconic check print pattern, according to the Minneapolis StarTribune.

Burberry’s check pattern, which dates back to the 1920s, is a registered trademark. Burberry has sued a host of other retailers, including J.C. Penney, over the same issue.

According to the report, Burberry filed a lawsuit in the Southern District of New York last week. The document states that Target is selling products — ranging from scarves, eyewear, luggage and stainless-steel bottles — that have “close imitations or counterfeits of the Burberry check trademark.”

The luxury retailer said it issued a cease-and-desist letter to Target in early 2017, but that the discounter has continued to sell the products.

To read more, click here.

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Retail imports on upswing despite threat of tariffs

BY Marianne Wilson

Imports at the nation’s major retail container ports are expected to grow steadily throughout the summer despite the prospect of heavy tariffs on goods from China.

That’s according to the monthly Global Port Tracker report released by the National Retail Federation and Hackett Associates. A recent report by the NRF and the Consumer Technology Association found that the Trump administration’s proposed tariffs on $50 billion of Chinese imports, coupled with retaliation promised by China, would reduce U.S. gross domestic product by nearly $3 billion and destroy 134,000 American jobs annually.

“With proposed tariffs yet to be officially imposed, retailers are stocking up on merchandise that could soon cost considerably more,” NRF VP for supply chain and customs Policy Jonathan Gold said. “If tariffs do take effect, there’s no quick or easy way to switch where these products come from. American families will simply be stuck paying higher prices and hundreds of thousands of U.S. jobs could be lost.”

Ports covered by Global Port Tracker handled 1.54 million 20-foot equivalent units (a TEU is one 20-foot-long cargo container or its equivalent) in March, the latest month for which after-the-fact numbers are available. That was down 8.6% from February due to Lunar New Year factory shutdowns in Asia but down only 0.7% year-over-year.

April was estimated at 1.73 million TEU, up 6.4% year-over-year. May is forecast at 1.82 million TEU, up 4.3% from last year; June also at 1.82 million TEU, up 6.1%; July at 1.9 million TEU, up 5.5%; August at 1.92 million TEU, up 4.6%.

The numbers forecast for July and August would each set new records for the number of containers imported in a single month, beating the previous high of 1.83 million TEU in August 2017.

Global Port Tracker, which is produced for NRF by the consulting firm Hackett Associates, covers the U.S. ports of Los Angeles/Long Beach, Oakland, Seattle and Tacoma on the West Coast; New York/New Jersey, Port of Virginia, Charleston, Savannah, Port Everglades, Miami and Jacksonville on the East Coast, and Houston on the Gulf Coast.

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