The Retailer’s Blueprint for Success: Enabling Great Customer Experiences

The Retailers Blueprint for Success: Enabling Great Customer ExperiencesRetailers today confront challenges that are unprecedented in other industries. In fact, there’s a case to be made that retailers have experienced more change in the past few years than in the previous 100 years combined. As a result, retailers must adapt to deliver on changing customer expectations. Those who succeed are able to differentiate themselves, while those that fail become irrelevant.

The blueprint for success starts with a technology foundation that links an organization’s front- and backends, provides a single view of the customer, enables delivery of a consistently outstanding customer experience and is flexible and scalable.

In this white paper, NetSuite — based on the experiences of its strong base of retail customers — identifies five pillars to building a unified customer experience in a hyper-competitive environment.

 

Retailers blueprint for success

Information collected by this form will be shared with our sponsors, NetSuite Global Business Unit. Chain Store Age and our sponsors value your privacy. To view privacy policies click here:  
Chain Store Age policy
Oracle privacy policy
N
etSuite privacy policy