Today more than ever, it’s all about the customer. The expectations customers place on retailers are motivating retailers to deliver a best-in-class customer experience across channels. To achieve that goal, it’s all about simplicity in business process execution.
When brought in early to the leasing process by conducting a preliminary site survey, a general contractor can predict, find and mitigate many of the issues that could arise during the construction period.
Retailers are swimming in data from every possible source and touchpoint, but such a wealth of information brings its own set of challenges, most critically the ability to integrate data from the digital experience to what’s collected in the physical store.
The trends this holiday season that retailers really need to focus on won’t be around just the latest fads. Instead, companies that focus on delivering consistent, engaging customer experiences will set themselves up for success during the busiest months of the year.
Retailers collect data from every interaction their customers make, but success today is only measured by the antiquated and outdated KPIs that do not serve a customer-centric and forward-thinking strategy.